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We have recently identified several potential cases of fraud involving individuals or entities misusing the name and logo of “Rakuten Securities” or “Rakuten Hong Kong” to conduct illegal fundraising activities. Rakuten Securities HK reminds customers not to make money deposit or transfers to suspicious emails, websites or callers, and not to provide any personal information to such persons. If you suspect that any company or personal information has been disclosed to a suspicious third party, or wish to verify whether a communication is genuinely from Rakuten Securities HK, please contact us at (852) 2119-0116.
2. Important Security Notice
Please be aware that Rakuten Securities Hong Kong Limited (“Rakuten Securities HK”) will never request your trading account information, including login IDs and passwords, via hyperlinks in SMS or email. To ensure security of your trading account, do not disclose your account login information to any unverified websites, and always access directly through our official website. If you have any doubts about a link, please contact us immediately.
1. 有關假冒樂天證券之提示
近日，樂天證券香港有限公司（「樂天證券香港」）發現有不法人士或機構冒用「樂天證券」或「香港樂天」的名義及標誌，進行非法集資活動。 本公司在此提醒客戶，切勿向可疑的電郵、網站及來電者存款/轉賬，及切勿向該等人仕提供任何個人資料。 如閣下懷疑曾向可疑第三者披露公司或個人資料， 或欲辨識通訊是否由本公司發出，請致電 (852) 2119 0116與我們聯絡。
2. 重要安全通知
敬請留意：樂天證券香港有限公司（「樂天證券香港」）絕不會透過短訊或電郵的超連結要求您提供包括登入名稱及密碼等交易賬戶資訊。為確保賬戶安全，切勿向任何未經核實的網站透露您的帳戶登入資訊並請直接於本公司官方網頁登入。如對任何連結有懷疑，請立即與本公司聯絡。
1. 有关假冒乐天证券之提示
近日，乐天证券香港有限公司（「乐天证券香港」）发现有不法人士或机构冒用「乐天证券」或「香港乐天」的名义及标志，进行非法集资活动。 本公司在此提醒客户，切勿向可疑的电邮丶网站及来电者存款/转账，及切勿向该等人仕提供任何个人资料。 如阁下怀疑曾向可疑第三者披露公司或个人资料， 或欲辨识通讯是否由本公司发出，请致电 (852) 2119 0116与我们聯络。
2. 重要安全通知
敬请留意：乐天证券香港有限公司（「乐天证券香港」）绝不会透过短讯或电邮的超连结要求您提供包括登入名称及密码等交易账户资讯。为确保账户安全，切勿向任何未经核实的网站透露您的帐户登入资讯并请直接於本公司官方网页登入。如对任何连结有怀疑，请立即与本公司联络。
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Platform Guide

Desktop (Marketspeed FX)

1.1 Creating positions at market

1.1.1 No confirmation message
a. Streaming (1-click, hedging)
b. AS Streaming (1-click, no hedging)
1.1.2 With confirmation message
a. Sell / Buy button​
1.2 Closing positions at market
1.2.1 No confirmation message
a. Streaming (specific tickets / amount)​
1.2.2 With confirmation message
a. Closing all for ONE currency pair (both Buy & Sell)​
b. Closing all for ALL currency pairs (both Buy & Sell)​
1.3 Placing entry orders
a. Leave order (1 limit entry / 1 stop entry)​
b. OCO (2 Entry order which one cancel the other)​
c. IFD (1 Entry order + limit / stop)​
d. IFO (1 Entry order + limit + stop)​
e. Change Leave Order​
1.4 Placing close orders
a. Leave order (limit / stop)​
b. OCO (limit + stop)​
c. Change Leave Order​
1.5 Checking open positions
1.6 Checking close positions
1.7 Checking pending orders
1.8 Checking account margin information
1.9 General Setting
a. AS streaming setting​
b. Email setting​
c. Trading setting​
d. Password setting​
e. Email/ Phone setting​
f. Platform Display​
g. Internet Connection​
h. Rate Display​
i. Margin Display Color
j. Ticker
k. Shortcut
1.10 Chart Setting
1.11 Login and Logout
1.12 Platform Menu
1.13 Rate or Order Windows
a. Rate Panel
b. Rate Table
c. Order Window
d. Open position
e. Executed Trade
1.14 Account Info
a. Account Info
b. Daily Statement
c. Monthly Statement
d. Profit and Loss Statement
e. Balance History

2. Mobile (iSpeed FX)

2.1 Creating positions at market

2.1.1 No confirmation message
a. Streaming (1-click, hedging)
b. AS Streaming (1-click, no hedging)
2.1.2 With confirmation message
a. Sell / Buy button​

2.2 Closing positions at market​

2.2.1 No confirmation message
a. Streaming (specific tickets / amount)​
2.2.2 With confirmation message
a. Closing all for ONE currency pair (both Buy & Sell)​
b. Closing all for ALL currency pairs (both Buy & Sell)​

2.2 Closing positions at market​

2.2.1 No confirmation message
2.2.2 With confirmation message
2.3 Placing entry orders
a. Leave order (1 limit entry / 1 stop entry)​
b. OCO (2 Entry order which one cancel the other)​
c. IFD (1 Entry order + limit / stop)​
d. IFO (1 Entry order + limit + stop)​
e. Change Leave Order​
2.4 Placing close orders
a. Leave order (limit / stop)​
b. OCO (limit + stop)​
c. Change Leave Order​
2.5 Checking open positions
2.6 Checking close positions
2.7 Checking pending orders
2.8 Checking account margin information
2.9 General Setting
a. AS streaming setting
b. Email setting
c. Trading setting
2.10 Chart Setting
2.11 Installation
2.12 Login
a. with OTP (Default)​
b. with Biomatric​
2.13 Platform Menu
2.14 My Page
2.15 Account Info
2.16 Price Alert
a. Price Alert​
b. Change Price Alert notification settings​
c. Check Alert History​

2.12 Login

with OTP (Default)

Login to iSPEED FX with One-Time Passcode(OTP) to start your trade anywhere anytime!

*Please note, only live account need log in with OTP.

  1. Please make sure to open account with Rakuten FX (Live account) and prepare Login ID and Password for login.
    *If you don’t have any Rakuten FX’s live accounts, please contact with us.
  2. Launch iSPEED FX on your mobile device and it will show login screen form.
  3. Select “Live” and enter your Login ID and Password then press the Login button.
  1. Receive the 6 numeric digits One-Time Passcode(OTP) via SMS on your registered mobile device.
  2. Enter OTP received via SMS in the login screen within 5 minutes and press the “Login” button. *Biometric authentication is available for Rakuten FX log in, if you would not like to receive OTP via SMS. For detail, please check the link.

<Hint>

In case you don’t receive OTP via SMS from Rakuten Securities HK,  please ensure you are checking the mobile phone which registered with Rakuten FX account. In addition, you may retry login with tapping the “Back” button.

with Biometric

You may use Biometric to Login on iSPEED FX for your convenience

Change 2FA method to Biometric

  1. Login to Live Rakuten FX account with iSPEED FX with OTP first.
    *Biometric login method is available for Live account only.
  2. Tap Menu in the global navigation.
  1. Select ‘Settings’
  1. Chose ‘2FA Settings’
  1. Tap 2FA Method and select ‘Biometric’ as a new 2FA method.
    *Please note the default setting is SMS.

*After select ‘Biometric’, some more detail steps are required. If you need detail, please click the link.

 

  1. Complete the settings change. Biometric is selected as a 2FA method and you may find your mobile device name as a combined device as below.
    *If you don’t have any Rakuten FX’s live accounts, please contact with us.

Login with Biometric

  1. Launch iSPEED FX in our device and show login screen.
    *If you don’t have any Rakuten FX’s live accounts, please contact with us.
  2. Select “Live” and enter your Login ID and Password then press the “Login” button.
  1. Proceed “Biometric Authentication” on your registered mobile device with your Rakuten FX account.
    *Main biometric authentication method in your mobile device is chosen.
Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232)

Trading in leveraged foreign exchange carries a high level of risk, and may not be suitable for all investors. You should fully understand its key features and risks before making any investment decisions, appropriate professional advice should be sought when necessary. Trading in leveraged products may result in your losses exceeding your initial margin funds. The content in this webpage is not and shall not be construed as investment advice. This information is meant to be informative and for general purposes only. It does not take into account your individual needs, investment objectives and financial situation. Please click here to view the relevant risk warning.

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© Rakuten Securities Hong Kong Limited

© Rakuten Securities Hong Kong Limited