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Notice on Enhancing Security Control for Online Trading Security

For the purpose of maintaining online trading security, Rakuten Securities HK implements two-factor authentication (2FA) and clients are required to use 2FA for accessing Rakuten FX. Otherwise, clients will not be able to access our trading platform.

Clients can choose either OTP or Biometric for accessing Rakuten FX. For OTP, it will be sent by SMS.

【New!】To allow more flexibility and enhance traders’ experience, the option to receive OTP by “SMS and Voice Call” is now available. For details, please contact us.

*By choosing the option of “SMS and Voice Call”, clients will receive the OTP by both SMS and Voice Call at the same time. Therefore, even if any one of the delivery methods is unsuccessful, clients can rest assured to receive the OTP by the other method.

Friendly reminder: For better experience of forex investment, we recommend you to change your password every 90 days.

Two-factor authentication for Rakuten FX>

Rakuten FX Client –
Login with OTP (Default)

Change 2FA Method to BiometricMARKETSPEED FX – DesktopiSPEED FX – MobileRakuten FX – WebFAQ

MARKETSPEED FX

*Note: The default 2FA method is “Login with OTP”. If you wish to “Login with Biometric”, please refer to the tab “Rakuten FX Client – Login with Biometric”.

Please upgrade to the latest version.
Download here

Step 1

Enter your Rakuten FX Login ID and Password.

Step 2

A one-time passcode will be sent to your registered mobile phone number by SMS.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.

Step 3

Login successfully.

iSPEED FX

Please upgrade to the latest version.
For iOS user, please visit App Store.
For Android user, please visit Google Play Store.

Step 1

Enter your Rakuten FX Login ID and Password.

Step 2

A one-time passcode will be sent to your registered mobile phone number by SMS.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.

Step 3

Login successfully.

Rakuten FX Web

Step 1

Find “Web login” on the home page.

Step 2

Enter your Rakuten FX login ID and Password.

Step 3

A one-time passcode will be sent to your registered mobile phone number by SMS.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.

Step 4

Login successfully.

To avoid any inconvenience to your online trading, please ensure that you have registered a valid mobile phone number with us in order to receive a OTP. If you need to update your mobile phone number, please submit “Change of Client Information” form to Rakuten Securities Hong Kong.

Should you have any enquiries regarding two-factor authentication, please do not hesitate to contact us at (852) 2119 0116 or WhatsApp to (852) 6547 2442 (Message Only).

FAQ

Two-factor authentication is a security process. It consists of two different components, including something you have known (e.g. username and password) and something you have (e.g. mobile phone), to certify user’s identity.
According to the new requirements introduced by the Securities and Futures Commission (SFC) on reducing cybersecurity risk associated with Internet trading issued on October 27, 2017, additional controls are required over internet trading, including the implementation of two-factor authentication (2FA). In compliance with the guidelines, starting April 27, 2018, it will be a mandatory requirement for licensed corporations to implement two-factor authentication mechanism for clients logging into their internet trading accounts.
Much more secure – Fraudsters cannot steal ‘something you have’ in your physical possession (such as a mobile phone) over the Internet.
Protection for high-risk transactions – All high-risk Internet banking transactions are protected by an additional authentication factor which is physically held by you only.
No. However, clients need to provide us a valid mobile number to receive One-Time Passcode (OTP).
All clients, who log in to Rakuten FX trading platform, need to use a mobile phone to receive a one-time passcode (OTP) for login.
No. In order to protect clients’ interest, all clients must use two-factor authentication (2FA) to login.
No.
The one-time passcode is time sensitive and can only be used once within a short space of time. It becomes invalid upon used or when time expired. Each single login will require one unique one-time passcode to complete its processing cycle.
It’s the implementation of the Guidelines for Reducing and Mitigating Hacking Risks Associated with Internet Trading (Guidelines) issued by SFC.
OTP will be sent to our clients’ registered mobile phone number by SMS. Please contact us if you don’t receive it.
A Mobile phone is needed for receiving OTP. Please update your mobile number by filling in “Change of Client Information” form.
Yes. Time limit of every generated one-time passcode is 5-minutes. After 5 minutes, the One-Time Passcode will be expired and becomes invalid.
Yes.
Yes. Besides SMS option, clients can get OTP by Voice Call as an alternative option. To reactivate Voice Call as OTP delivery method, please call our customer service hotline at (852) 2119 0116.
Please call our customer service hotline at (852) 2119 0116 for any assistance.

Rakuten FX Client –
Login with Biometric

MARKETSPEED FX – DesktopiSPEED FX – MobileRakuten FX – WebFAQ

*Note: The default 2FA method is set as “Login with OTP”. If you wish to use “Login with Biometric”, please first change your 2FA method in iSPEED FX by following the below instructions. No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you can only change your 2FA method in iSPEED FX.

Only the latest version of iSPEED FX allows you to change the 2FA method to this biometric authentication method. Please upgrade your iSPEED FX to the latest version. In order to use the biometric authentication as a 2FA method, you need to combine your device with your trading account first.

Upgrade iSPEED FX

iOS Android

If GoogleTM Play is not available in your country , download the application HERE.

Step 1

Please login to your trading account with iSPEED FX. Then, in global navigation menu, choose “Settings”.

Tips: You need to combine your trading account with the logged in device and one trading account can be combined with one device only and vice versa. For the clients who have multiple trading accounts, such as HKD currency denominated account and USD currency denominated account, you are strongly advised to think carefully to choose the device to combine with trading account to avoid further inconvenience.

Step 2

Choose “2FA Settings”.

*Please make sure to login to Rakuten FX with this device. Login status is required to show this menu for 2FA Settings.

Step 3

Tap on “SMS” to change your 2FA method.

Available option: “SMS” / “Biometric”

*If you would like to change your OTP delivery method to “SMS and Voice Call”, please contact our customer service hotline at (852) 2119 0116.

Step 4

Choose “Biometric” as your new 2FA method.

Step 5

Read the important notes until the end and tap “Confirm”.

Step 6

Combine your trading account with your device.

Tips: One trading account can be combined with one device only and vice versa. For the clients who have multiple trading accounts, you are strongly advised to think carefully to choose the device to combine with trading account to avoid further inconvenience.

After this, you can login to your trading account with Biometric:

MARKETSPEED FX – DesktopiSPEED FX – MobileRakuten FX – Web

MARKETSPEED FX

Please upgrade to the latest version.

Download here

Step 1

Enter your Rakuten FX login ID and Password.

Step 2

You will receive the Push notification on your combined device. Please tap the notice on your device.

Step 3

Proceed the biometric authentication in your combined device.

Step 4

Login successfully.

iSPEEDFX

Please upgrade your iSPEED FX to the latest version.

Upgrade iSPEED FX

For iOS user, please visit App Store.
For Android user, please visit Google Play Store.

Step 1

Enter your Rakuten FX Login ID and Password.

Tap “Login”.

Step 2

Proceed the biometric authentication in your combined device.

Step 3

Login successfully.

Rakuten FX Web

Step 1

Enter your Rakuten FX login ID and Password.

Step 2

You will receive the Push notification on your combined device. Please tap the notice on your device.

Step 3

Proceed the biometric authentication in your combined device.

Step 4

Login successfully.

FAQ

General

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is a second layer of security to protect an account. 2FA increase the safety of online accounts by requiring two types of information from the user such as password and additional information (One Time Passcode “OTP” or fingerprint) before the user can log in.

Why do we use 2FA?

According to the new requirements introduced by the Securities and Futures Commission (SFC) on reducing cybersecurity risk associated with Internet trading issued on October 27, 2017, additional controls are required over internet trading, including the implementation of two-factor authentication (2FA). In compliance with the guidelines, starting April 27, 2018, it will be a mandatory requirement for licensed corporations to implement two-factor authentication mechanism for clients logging into their internet trading accounts.

What are the benefits of 2FA?

Improved security– By requiring a 2FA during log in, fraudsters cannot steal 2FA (OTP send your mobile phone and your fingerprint) in your physical possession over the Internet.
Protection of asset in your account– All Internet banking transactions are protected by an additional authentication factor which is physically held by you only.

Do I need to pre-register for activating 2FA?

No. However, since our default 2FA method is OTP, clients need to provide us a valid mobile number to receive OTP. There are two options of 2FA (OTP or Biometric). If you wish to use Biometric as your new 2FA method, you must first change the 2FA method to Biometric in iSpeed FX.

What 2FA method allowed in Rakuten FX?

There are two 2FA methods allowed in Rakuten FX, OTP and biometric authentication.
*Default settings is OTP.

Can I cancel 2FA?

No. In order to protect clients’ interest, all clients must use two-factor authentication (2FA) to login.

Login with One-Time Passcode (OTP)

What is One-Time Passcode?

The OTP is time sensitive and can only be used once within a short space of time. It becomes invalid upon used or when time expired. Each single login will require one unique OTP to complete its processing cycle.

How do I get a OTP?

OTP will be sent to our clients’ registered mobile phone number by SMS. Please contact us if you don’t receive it.

What if I have no mobile phone to receive One-Time Passcode?

A Mobile phone is a must for receiving OTP. Please update your mobile number by filling in “Change of Client Information” form if you would like to update the mobile phone number with us to receiving the OTP.

Is there any time limit for OTP?

Yes. Time limit of every generated OTP is 5-minutes. After 5 minutes, the OTP will be expired and becomes invalid.

Login with Biometric

What is Biometric authentication?

Biometric authentication is a security process that relies on the unique biological characteristics of an individual to verify the identity of a person. Examples of biometric authentication include fingerprint and facial recognition.

What if my mobile is not compatible with Biometric authentication?

You can use another 2FA method, OTP, which is delivered via SMS. Please use this method for your login if your mobile phone does not allow to use Biometric authentication.

How can I start using Biometric authentication?

Default option of 2FA method is OTP so that you need to change the 2FA method to ‘Biometric’. For detail, please see the instructions in this page.

Can I change my 2FA method in MARKETSPEED FX – Desktop or Rakuten FX – Web?

No. No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you can only change your 2FA method in iSPEED FX.

If I chose Biometric as my 2FA method, how can I login to MARKETSPEED FX – Desktop and Rakuten FX – Web?

No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you must use your combined device for biometric authentication when logging in to your account.

If I have multiple devices (e.g. 1 tablet and 1 mobile), how can I login?

Please choose either device for combining with your trading account. If you choose your mobile device to combine with your trading account, you need to use mobile device for logging to the other device (tablet) as well.

If I have multiple trading accounts, can I use Biometric in same device?

Technically yes. However, you will need to keep combining your device with every trading account when you login. (Because for security reasons, one trading account can be combined with one device only and vice versa)
For the clients who have multiple trading accounts, such as HKD currency denominated account and USD currency denominated account, you are strongly advised to think carefully to choose the trading account to combine with your device and suggest you to use OTP for other trading account to avoid further inconvenience. (Or you may use 2nd device for different trading account)

For Biometric, after combining with my new device, can I still use my old combined device for biometric authentication?

No. 2FA on old device combination will be disabled automatically once new device is combined with the trading account successfully.

If I lost my mobile phone/device, how can I login to the platform?

You need to change 2FA setting to OTP for login. Please call our customer service hotline at (852) 2119 0116 for any assistance.

What should I do if I bought new mobile?

It is client responsibility to change the combined device to new device. Please take following steps. If you need further assistance, please call our customer hotline at (852) 2119 0116.

  1.  Login to your trading account with your old mobile *iSPEED FX is required.
  2.  Change 2FA method to “SMS” at your old device and log out.
  3.  Login to your trading account with your new mobile *iSPEED FX is required in your new mobile.
  4.  Change 2FA method to “Biometric”.
# The total accumulated number of accounts opened with Rakuten Securities was 9 million, as of 8th May, 2023. Please click here for details.
^ Rakuten Securities was ranked as the world’s fourth largest retail forex broker by volume in Q4 2022 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten Group, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195

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