Notice: Due to the Coronavirus situation and market sentiment after oil prices crashed, please be alert of the forex market fluctuation before deciding your next move on trading. For Rakuten FX clients, the variable spread is temporarily effective due to unusual market volatility. You are eagerly advised to closely monitor your positions from time to time and ensure you always have enough margin in the account to avoid any unnecessary losses.
Two-factor authentication

Notice on Enhancing Security Control for Online Trading Security

For the purpose of maintaining online trading security, Rakuten Securities Hong Kong implements two-factor authentication (2FA) and clients are required to use 2FA for accessing Rakuten FX and Trading Station (TS). Otherwise, clients will not be able to access our trading platform. The second factor authentication will be in the form of a one-time passcode (OTP) or Biometric.

For Rakuten FX, clients can choose either OTP or Biometric for accessing Rakuten FX. For OTP, it will be sent by SMS.

For TS, clients can only choose OTP for accessing TS. OTP can be received by SMS and “My Page Authenticator” mobile app.

Friendly reminder: For better experience of forex investment, we recommend you to change your password every 90 days.

 

Login to Trading Station platform in a faster way with this new interface.

Download the new My Page Authenticator now

TS_2FA_2-5-2_login_01_en

1. Download Windows version / Mac version and install My Page Authenticator

2. Input your TS account number in “User ID” field

3. Input your TS account password in “Password” field

TS_2FA_2-5-2_login_02_en

4. Choose your platform, Trading Station Desktop OR Trading Station Web

*There is only Trading Station Web for Mac

5. Click “Send OTP” button

6. A one-time password (OTP) will be sent to your registered mobile phone number

7. Input your OTP in “Enter OTP” field (OTP will be expired after 120s)

8. Click “Login” button

9. The system will automatically open the selected trading platform

10. Login successfully

Forgot Password

TS_2FA_2-5-2_login_01_en

1. Click “Forgot Password” button

TS_2FA_2-5-2_forgot-password_en

2. Input your TS account number in “User ID” field

3. Input your registered email address in “Email” field

4. Click “Get Temporary Password” button

5. A temporary password will send to your registered email address

6. Use the temporary password to proceed the login process

Change Password

TS_2FA_2-5-2_change-password_01_en

1. Click “Change Password” button

2. Input your TS account number in “User ID” field

3. Input your TS account password in “User Password” field

4. Click “Send OTP” button

5. A one-time password (OTP) will be sent to your registered mobile phone number

6. Input your OTP in “Enter OTP” field (OTP will be expired after 120s)

7. Click “Login” button

TS_2FA_2-5-2_change-password_02_en

8. Input your current password in “Current Password” field

9. Input your new password in “New Password” field

10. Input your new password again in “Confirm Password” field to confirm

11. Click “Change Password” button

12. Password changed

【Important Notice】 All Trading Station password has been inactivated on 27 Apr 2018 and clients are required to process the first-time login since implementation of 2FA. We have sent an email to your registered email with a link which redirects you to My Page for the first-time login, please go to My Page and enter an initial password provided in the email; you will also need to set your own password for logging in Trading Station afterward.

You are required to install My Page Desktop* and run the application for accessing Trading Station – Web & Trading Station – Desktop. For mobile devices, you are required to download My Page Login for accessing Trading Station – Mobile.

Download My Page Desktop*

Download My Page Login   

If your country does not support Google Play, please click here to download Android apps.
*My Page Desktop program only supports Chrome and Firefox.

 

Step 1
1. Please go to //mypage.sec.rakuten.com.hk.

2. You can select the preferred language in the lower right corner.

3. Please enter your trading account number in “Login” field. If the trading account number contains capital “A” or “HK”, please use lowercase “a” or “hk”.

4. Please enter the initial password provided in the email# in the field “Password”

5. Press ‘Sign In’

#Please check your Junk mail if you cannot find initial password email in your Inbox.

Step 2
Please enter the one-time password OTP sent by SMS to your mobile.
Step 3
1. Please enter the trading account number in “Login”. If the account number contains capital “A” or “HK”, please use lowercase “a” or “hk”

2. Please enter the initial password provided in the email.

3. Please enter the new password decided by you.

The new password must meet the following conditions:

• The length is no less than 8 characters and no more than 30 characters.

• Includes at least one uppercase letter.

• Includes at least one lowercase letter.

• Includes at least one number.

• Special characters are optional. ~!@#%^&”-=+

• Only Latin characters, numbers and punctuation are allowed.

4. Enter your new password again and press Finish

 

Trading Station – Desktop

How to login Trading Station – Desktop & Web
Step 1
(Please ensure you have done the First-Time Login described in the important notice above and install My Page Desktop before logging in.)

Login

1. Download and install My Page Desktop

2. After installation, just simply click and run the program and move to step 3.

(Please note: My Page Desktop is for activation only. Please login Trading Station via My Page Website)

3. Go to My Page Website. You may bookmark this link for easy access in the future.

Download My Page Desktop*

Only applicable for Windows

*My Page Desktop program only supports Chrome and Firefox.

Step 2
1. A one-time passcode will be sent to your registered mobile phone number by SMS AND My Page Login* app.

Contact us if you do not receive it.
2. Please input the one-time passcode (OTP) within 120 seconds.Please note: a OTP will be expired after 120 seconds.Download My Page Login
  
(Coming soon)
Step 3
After entering OTP, My Page will redirect to Trading Station

 

Trading Station – Mobile

How to login Trading Station Mobile
Step 1
(Please ensure you have done the First-Time Login described in an important notice above)

Login

1. Tap on My Page Login* in your mobile phone

2. Enter your login ID and password which you set during first-time Login.

Download My Page Login
  

Step 2

A one-time passcode will be sent to your registered mobile phone number by SMS AND My Page Login*.

Contact us if you do not receive it.

Please input the one-time passcode (OTP) within 120 seconds.

Please note: a OTP will be expired after 120 seconds.

Download My Page Login
  

Step 3
Tap the “Launch TS” button, and it will open Trading Station – Mobile automatically.
Step 4
After opening Trading Station – Mobile, all information will be filled in automatically and jump to the forex interface afterwards.

 

Trading Station (“TS”) – Web

*My Page Desktop program only supports Chrome and Firefox.

Step 1
Click the Trading Station button under “Web Login” from the upper right corner.

It will redirect to My Page.

Step 2
(Please ensure you have done the First-Time Login described in the important notice above and run My Page Desktop before logging in.)

Login

1. Download and install My Page Desktop

2. After installation, just simply click and run the program and move to step 3.

(Please note: My Page Desktop is for activation only. Please login Trading Station via My Page Website)

3. Go to My Page Website. You may bookmark this link for easy access in the future.

Download My Page Desktop*

Only applicable for Windows
*My Page Desktop program only supports Chrome and Firefox.

Step 3

1. A one-time passcode will be sent to your registered mobile phone number by SMS.

Contact us if you do not receive it.

2. Please input the one-time passcode (OTP) within 120 seconds.

Please note: a OTP will be expired after 120 seconds.

Download My Page Desktop*

Only applicable for Windows
*My Page Desktop program only supports Chrome and Firefox.

Step 4
After entering OTP, My Page will redirect to Trading Station

About My Page

Passphrase is the password to login into Trading Station after implementation of two-factor authentication. It is a sequence of few words or characters. You will receive an initial passphrase which is sent by Rakuten Securities Hong Kong. On the first-time login, you will be asked to change this passphrase.

Passphrase is easy to remember and not easy to guess and crack; it also meets the complexity requirement.

This is to keep your account secure and private to you.
Your current password will be changed as soon as your first-time login into Trading Station.
You can change your passphrase using the link on My Page “Change Passphrase”, this link will take you to the Change Passphrase page where you have to provide your Login ID, Current Passphrase, New Passphrase and Confirm New Passphrase.

My Page Desktop is a software which is installed on the user’s system. It will help you to get automatically logged in to Trading Station Desktop.

Once you click the link on Trading Station Desktop and enter the two-factor authentication information (OTP), My Page Desktop will automatically start and log you into Trading Station desktop.

My Page App is the application which receives 2nd Factor code for logging into Trading Station. When the login page prompts you for a OTP token, this app can be used to provide this token.
My Page App will be available on App Store and Google Play soon.
Please click “Forgot Passphrase” on the My Page login page then follow the procedure to reset the passphrase.
In order to get OTP from My Page Login app; in the first time, you must login the app with Login ID, password and OTP which is sent to your registered mobile phone by SMS. After first-time login, you are able to get a OTP by tabbing Check OTP in My Page Login.

 

FAQ

Two-factor authentication is a security process. It consists of two different components, including something you have known (e.g. username and password) and something you have (e.g. mobile phone), to certify user’s identity.
According to the new requirements introduced by the Securities and Futures Commission (SFC) on reducing cybersecurity risk associated with Internet trading issued on October 27, 2017, additional controls are required over internet trading, including the implementation of two-factor authentication (2FA). In compliance with the guidelines, starting April 27, 2018, it will be a mandatory requirement for licensed corporations to implement two-factor authentication mechanism for clients logging into their internet trading accounts.

Much more secure – Fraudsters cannot steal ‘something you have’ in your physical possession (such as a mobile phone) over the Internet.

Protection for high-risk transactions – All high-risk Internet banking transactions are protected by an additional authentication factor which is physically held by you only.

No. However, clients need to provide us a valid mobile number to receive One-Time Password (OTP).
All clients, who log in to TS trading platform, need to use a mobile phone to receive a one-time password (OTP) for login.
No. In order to protect clients’ interest, all clients must use two-factor authentication (2FA) to login.
The one-time password is time sensitive and can only be used once within a short space of time. It becomes invalid upon used or when time expired. Each single login will require one unique one-time password to complete its processing cycle.
It’s the implementation of the Guidelines for Reducing and Mitigating Hacking Risks Associated with Internet Trading (Guidelines) issued by SFC.
OTP will be sent to our clients’ registered mobile phone number.
A Mobile phone is needed for receiving OTP. Please update your mobile number by filling in “Change of Client Information” form.
Yes. Time limit of every generated one-time password is 2-minute. After 2 minutes, the One-Time Password will be expired and becomes invalid.
Sorry. OTP is considered as the most secure and convenient method. There is no alternative option at the moment.
Please call our customer service hotline at (852) 2119 0116 for any assistance.
You need to download Flash Player to enable this automation. You may need to clear cache in your browser for this automation redirecting to Trading Station after login.

Password must meet the following criteria:

• A minimum of 8 characters in length and a maximum of 30 characters in length.

• At least one lowercase letter.

• At least one number.

• Uppercase letters are optional.

• Special characters are optional. ~!@#%^&”-=+

• Only Latin characters, numbers and punctuation are allowed.

 

MARKETSPEED FX

*Note: The default 2FA method is “Login with OTP”. If you wish to “Login with Biometric”, please refer to the tab “Rakuten FX Client – Login with Biometric”.
Please upgrade to the latest version. Download here
Step 1
Enter your Rakuten FX Login ID and Password.
Step 2
A one-time passcode will be sent to your registered mobile phone number.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.
Step 3
Login successfully.

 

iSPEED FX

Please upgrade to the latest version. Upgrade iSPEED FX
For iOS user, please visit App Store.
For Android user, please visit Google Play Store.
Step 1
Enter your Rakuten FX Login ID and Password.
Step 2
A one-time passcode will be sent to your registered mobile phone number.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.
Step 3
Login successfully.

 

Rakuten FX Web

Step 1
Find the Rakuten FX Web login button under “Web Login” from the upper right corner.
Step 2
Enter your Rakuten FX login ID and Password.
Step 3
A one-time passcode will be sent to your registered mobile phone number.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.
Step 4
Login successfully.

To avoid any inconvenience to your online trading, please ensure that you have registered a valid mobile phone number with us in order to receive a OTP. If you need to update your mobile phone number, please submit “Change of Client Information” form to Rakuten Securities Hong Kong.

Should you have any enquiries regarding two-factor authentication, please do not hesitate to contact us at (852) 2119 0116 or WhatsApp to (852) 6547 2442 (Message Only).

FAQ

Two-factor authentication is a security process. It consists of two different components, including something you have known (e.g. username and password) and something you have (e.g. mobile phone), to certify user’s identity.
According to the new requirements introduced by the Securities and Futures Commission (SFC) on reducing cybersecurity risk associated with Internet trading issued on October 27, 2017, additional controls are required over internet trading, including the implementation of two-factor authentication (2FA). In compliance with the guidelines, starting April 27, 2018, it will be a mandatory requirement for licensed corporations to implement two-factor authentication mechanism for clients logging into their internet trading accounts.
Much more secure – Fraudsters cannot steal ‘something you have’ in your physical possession (such as a mobile phone) over the Internet.
Protection for high-risk transactions – All high-risk Internet banking transactions are protected by an additional authentication factor which is physically held by you only.
No. However, clients need to provide us a valid mobile number to receive One-Time Password (OTP).
All clients, who log in to Rakuten FX trading platform, need to use a mobile phone to receive a one-time password (OTP) for login.
No. In order to protect clients’ interest, all clients must use two-factor authentication (2FA) to login.
The one-time password is time sensitive and can only be used once within a short space of time. It becomes invalid upon used or when time expired. Each single login will require one unique one-time password to complete its processing cycle.
It’s the implementation of the Guidelines for Reducing and Mitigating Hacking Risks Associated with Internet Trading (Guidelines) issued by SFC.
OTP will be sent to our clients’ registered mobile phone number.
A Mobile phone is needed for receiving OTP. Please update your mobile number by filling in “Change of Client Information” form.
Yes. Time limit of every generated one-time password is 2-minute. After 2 minutes, the One-Time Password will be expired and becomes invalid.
Sorry. OTP is considered as the most secure and convenient method. There is no alternative option at the moment.
Please call our customer service hotline at (852) 2119 0116 for any assistance.

*Note: The default 2FA method is set as “Login with OTP”. If you wish to use “Login with Biometric”, please first change your 2FA method in iSPEED FX by following the below instructions. No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you can only change your 2FA method in iSPEED FX.

Changing 2FA method to Biometric

Only the latest version of iSPEED FX allows you to change the 2FA method to this biometric authentication method. Please upgrade your iSPEED FX to the latest version. In order to use the biometric authentication as a 2FA method, you need to combine your device with your trading account first.

Upgrade iSPEED FX

For iOS user, please visit App Store.
For Android user, please visit Google Play Store.

Step 1

Please login to your trading account with iSPEED FX. Then, in global navigation menu, choose “Settings”.

Tips: You need to combine your trading account with the logged in device and one trading account can be combined with one device only and vice versa. For the clients who have multiple trading accounts, such as HKD currency denominated account and USD currency denominated account, you are strongly advised to think carefully to choose the device to combine with trading account to avoid further inconvenience.

Step 2

Choose “2FA Settings”.

*Please make sure to login to Rakuten FX with this device. Login status is required to show this menu for 2FA Settings.

Step 3

Tap on “SMS” to change your 2FA method.

Step 4

Choose “Biometric” as your new 2FA method.

Step 5

Read the important notes until the end and tap “Confirm”.

Step 6

Combine your trading account with your device.

Tips: One trading account can be combined with one device only and vice versa. For the clients who have multiple trading accounts, you are strongly advised to think carefully to choose the device to combine with trading account to avoid further inconvenience.

After this, you can login to your trading account with Biometric:

MARKETSPEED FX

Please upgrade to the latest version.

Step 1

Enter your Rakuten FX login ID and Password.

Step 2

You will receive the Push notification on your combined device. Please tap the notice on your device.

Step 3

Proceed the biometric authentication in your combined device.

Step 4

Login successfully.

iSPEEDFX

Please upgrade your iSPEED FX to the latest version.

Upgrade iSPEED FX

For iOS user, please visit App Store.
For Android user, please visit Google Play Store.

Step 1

Enter your Rakuten FX Login ID and Password.

Tap “Login”.

Step 2

Proceed the biometric authentication in your combined device.

Step 3

Login successfully.

Rakuten FX Web

Step 1

Enter your Rakuten FX login ID and Password.

Step 2

You will receive the Push notification on your combined device. Please tap the notice on your device.

Step 3

Proceed the biometric authentication in your combined device.

Step 4

Login successfully.

FAQ

General
Two-factor authentication (2FA) is a second layer of security to protect an account. 2FA increase the safety of online accounts by requiring two types of information from the user such as password and additional information (One Time Password “OTP” or fingerprint) before the user can log in.
According to the new requirements introduced by the Securities and Futures Commission (SFC) on reducing cybersecurity risk associated with Internet trading issued on October 27, 2017, additional controls are required over internet trading, including the implementation of two-factor authentication (2FA). In compliance with the guidelines, starting April 27, 2018, it will be a mandatory requirement for licensed corporations to implement two-factor authentication mechanism for clients logging into their internet trading accounts.
Improved security– By requiring a 2FA during log in, fraudsters cannot steal 2FA (OTP send your mobile phone and your fingerprint) in your physical possession over the Internet.
Protection of asset in your account– All Internet banking transactions are protected by an additional authentication factor which is physically held by you only.
No. However, since our default 2FA method is OTP, clients need to provide us a valid mobile number to receive OTP. There are two options of 2FA (OTP or Biometric). If you wish to use Biometric as your new 2FA method, you must first change the 2FA method to Biometric in iSpeed FX.
There are two 2FA methods allowed in Rakuten FX, OTP and biometric authentication.
*Default settings is OTP.
No. In order to protect clients’ interest, all clients must use two-factor authentication (2FA) to login.
Login with One-Time Passcode (OTP)
The OTP is time sensitive and can only be used once within a short space of time. It becomes invalid upon used or when time expired. Each single login will require one unique OTP to complete its processing cycle.
OTP will be sent to our clients’ registered mobile phone number provided to us previously.
A Mobile phone is a must for receiving OTP. Please update your mobile number by filling in “Change of Client Information” form if you would like to update the mobile phone number with us to receiving the OTP.
Yes. Time limit of every generated OTP is 5-minute. After 5 minutes, the OTP will be expired and becomes invalid.
Login with Biometric
Biometric authentication is a security process that relies on the unique biological characteristics of an individual to verify the identity of a person. Examples of biometric authentication include fingerprint and facial recognition.
You can use another 2FA method, OTP, which is delivered OTP via SMS. Please use this method for your login if your mobile phone does not allow to use Biometric authentication.
Default option of 2FA method is OTP so that you need to change the 2FA method to ‘Biometric’. For detail, please see the instructions in this page.
No. No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you can only change your 2FA method in iSPEED FX.
No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you must use your combined device for biometric authentication when logging in to your account.
Please choose either device for combining with your trading account. If you choose your mobile device to combine with your trading account, you need to use mobile device for logging to the other device (tablet) as well.
Technically yes. However, you will need to keep combining your device with every trading account when you login. (Because for security reasons, one trading account can be combined with one device only and vice versa)
For the clients who have multiple trading accounts, such as HKD currency denominated account and USD currency denominated account, you are strongly advised to think carefully to choose the trading account to combine with your device and suggest you to use OTP for other trading account to avoid further inconvenience. (Or you may use 2nd device for different trading account)
No. 2FA on old device combination will be disabled automatically once new device is combined with the trading account successfully.
You need to change 2FA setting to OTP for login. Please call our customer service hotline at (852) 2119 0116 for any assistance.
It is client responsibility to change the combined device to new device. Please take following steps. If you need further assistance, please call our customer hotline at (852) 2119 0116.
  1. Login to your trading account with your old mobile *iSPEED FX is required.
  2. Change 2FA method to “SMS” at your old device and log out.
  3. Login to your trading account with your new mobile *iSPEED FX is required in your new mobile.
  4. Change 2FA method to “Biometric”.
^ Rakuten Securities was ranked as the world’s fifth largest retail forex broker by volume in August 2017 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
§ Rakuten Securities HK offers Trading Station platform through its partner FXCM.
Commission is charged per trade side on both open trade(s) and close trade(s). All commission fees may be subject to change from time to time without prior notice. Please always refer to the most updated Schedule of Standard Fees and Charges.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195