Special Notification
Please note that the currency pair TRY/JPY is hovering at all-time lows currently and the market is expected to be unstable due to economic events. The opening rate on Monday may deviate significantly from the weekend’s closing rate. Please be aware of unexpected market movement which may result in high volatility, low liquidity and wider spread. In some cases, stop orders may be negatively slipped significantly due to extreme market condition. You are advised to closely monitor your account status, positions and ensure you have sufficient margin in the account to avoid unexpected forced liquidation.
As US Daylight Saving Time will start on 10 March 2024 (Sunday), the trading hours on Rakuten FX and MT4 platform will be adjusted from 11 March 2024 (HKT) as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 4:55am (HKT)
Daily Maintenance Hour: Tuesday to Saturday, 4:55am – 5:10am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 3 hours
During the Christmas and New Year holiday, there is special arrangement for the trading hours and client support service hours. Please visit here for details.
As US Daylight Saving Time will end on 5 November 2023 (Sunday), the trading hours on Rakuten FX and MT4 platform will be adjusted from 6 November 2023 (HKT) as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 5:55am (HKT)
Daily Maintenance Hour: Tuesday to Saturday, 5:55am – 6:10am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours
MetaTrader 4 (MT4) is back on the Apple App Store. Download from here.
As US Daylight Saving Time will start on 12 March 2023 (Sunday), the trading hours on Rakuten FX and MT4 platform will be adjusted from 13 March 2023 (HKT) as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 4:55am (HKT)
Daily Maintenance Hour: Tuesday to Saturday, 4:55am – 5:10am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours
With Christmas and New Year holidays approaching, our trading hours and client support service hours will be changed during the holidays.
As US Daylight Saving Time will end on 6 November 2022 (Sunday), the trading hours on Rakuten FX and MT4 platform will be adjusted from 7 November 2022 (HKT) as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 5:55am (HKT)
Daily Maintenance Hour: Tuesday to Saturday, 5:55am – 6:10am (HKT)
Note: MT4 is set to Greenwich Mean Time (GMT) + 2 hours
MetaTrader 4 (MT4) is not available for download in the Apple App Store temporarily according to MT4 apps vendor MetaQuotes. This is not affecting the existing users of MT4 in iOS. However, for new MT4 users in iOS, please download desktop application of MT4 to trade. Android users remain unaffected and the app is still available in the Google Play Store. We will keep update the status on the Apple App Store.
In sight of current COVID-19 pandemic situation, our office will be opened from 1st Apr with limited services. Check for details.
As US Daylight Saving Time will start on 13 March 2022 (Sunday), the trading hours will be adjusted from 14 March 2022 (HKT) as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 4:55am (HKT)
Daily Maintenance Hour: Tuesday to Saturday, 4:55am – 5:10am (HKT)
Due to the situation of COVID-19 pandemic remains severe, we will continue to provide the main services but our office will not open for visiting. Check for details.
Due to the ongoing conflicts between Russia and Ukraine, tensions increased in both countries and the forex market may be unstable. You are strongly advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid any unexpected forced liquidation.
Please be noted that below situations may happen:
- Spread may be widen and price distribution may be stopped
- Slippage may occur. In some cases, stop orders may be negatively slipped significantly due to extreme market condition.
- Swap points may fluctuate significantly
- Margin percentage may be increased temporarily
As market liquidity may be relatively low during Christmas and new year holiday, the spread may be widen. You are advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid unexpected forced liquidation.
With Christmas and New Year holidays approaching, our trading hours and client support service hours will be changed during the holidays.
Starting from 1st January 2022, if the trading account does not conduct any trading activities for 12 consecutive months, an annual administrative fee will be charged.
The Fee will be equal to the lesser of HKD 200 for accounts denominated in HKD (USD 25 for accounts denominated in USD) or the remaining balance in your account.
If you are assessed the Fee and Client’s account balance becomes zero (0) and maintains the zero (0) balance for six (6) consecutive months, your account will automatically be closed.
The rate distribution and trading activities on Rakuten FX has been fully recovered. We sincerely apologize again for the inconvenience caused.
The rate distribution on Rakuten FX might be unstable at the moment. We are investigating the cause and fixing it as soon as possible. We sincerely apologize for the inconvenience caused.
As US Daylight Saving Time will end on 7 November 2021 (Sunday), the trading hours will be adjusted from 8 November 2021 HKT as follows:
Market Open: Monday 6:00am (HKT)
Market Close: Saturday 5:55am (HKT)
Daily Maintenance Hour: Tuesday to Saturday, 5:55am – 6:10am (HKT)
We will no longer support the updates for iSPEED FX on Android OS version 4, iOS 9 and iOS 10 devices from 21st September, 2021.
Clients who are using the devices with Android OS version 4, iOS 9 or iOS 10 can keep using the app but there will be no more updates for the app which is compatible with the Android OS or iOS version mentioned above. Besides, if the client deletes the app on the Android OS version 4, iOS 9 or iOS 10 devices, the app will not be able to be downloaded again.
We recommend affected clients to change your devices that support Android OS version 5/iOS 11 or above or update to the latest version of Android OS or iOS as soon as possible.
With effect from 1st September 2021, for customers who request to deliver paper cheque by mail for fund withdrawal, HK$50 or US$7 handling fee will be charged per transaction. Should you have any enquiries, please do not hesitate to contact us.
Our client support service hours will be changed from 9th August, 2021 as below:
Monday – Friday: 8:00 am – 8:00 pm
Public Holiday: 9:00 am – 6:00 pm
(Closed on Saturdays and Sundays)
To ensure the security control for online trading services, Rakuten Securities Hong Kong has already implemented the two-factor authentication (2FA). Clients may choose to receive the one-time passcode (OTP) via SMS or use the Biometric method as the second factor authentication. For further details, please visit here.
The service of sending Email OTP, complementary to the SMS OTP, for login to Rakuten FX trading platform will be suspended effective from 1 August 2021. Sorry for any inconvenience caused.
We will start accepting new open positions of TRY/JPY on Rakuten FX again from 28th June, 2021 (Market Open).
Please note below points:
1. Gross buy and sell amount of entry order and open positions of TRY/JPY will be up to 3 million
2. Initial margin for TRY/JPY will be changed from 5% to 10%
We, Rakuten Securities Hong Kong Ltd., terminated our services to provide Trading Station II (TSII) effective on 30 April 2021. For further details, please visit here.
We will disable “TLS1.0” and “TLS1.1” for accessing our Rakuten Securities HK Webpages and apps starting from 8th May, 2021. Only “TLS1.2” or above level will be allowed for accessing Rakuten Securities HK Webpages and apps due to internet security’s concern. For further details, please visit here.
March is the end of financial year in Japan. There is possibility of increasing rollover charges of JPY related currency pairs due to the market trends. Please closely monitor your positions in your trading account.
Due to the coming US President inauguration held on 20 Jan 2021 (local time). You are advised to closely monitor your account statue, positions and ensure you have enough margin in the account to avoid unexpected forced liquidation.
Please be announced that we, Rakuten Securities Hong Kong Ltd., made decision to terminate our services to provide Trading Station II (TSII) effective on 30 April 2021. For further details on schedule and details, please visit here.
Low liquidity and wider spreads. In some cases, stop orders may be negatively slipped significantly due to market condition. Clients are advised to pay special attention to their existing open positions and keep sufficient funds in trading accounts to avoid any unexpected liquidation.
Due to US Daylight Saving Time ends on November 1 2020, the trading hours of Rakuten FX and Trading Station platforms have been adjusted.
Please contact us immediately, if you need any assistants on the trading platform, such as need assistant to log into the platform and/or need instruction for any functions on the platform. Rakuten Securities Hong Kong can be reached by phone(+852 2119 0116), by WhatsApp (+852 6547 2442), or by email (info@sec.rakuten.com.hk)
Uncertain situation in Turkish Lira (TRY) has led to excessively low liquidity and extremely wide spread on its related currency pairs. Their price update might stop at any time. We will stop accepting new open position and only accept close position, effective immediately until further notice. We strongly recommend you to pay special attention to relevant positions you are holding currently as well as funds in your trading accounts to avoid any unexpected liquidation.
