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[Important] Our client support service hours will be changed from 9th August, 2021. Click here for details.

After Termination of Trading Station II (TSII)

We, Rakuten Securities Hong Kong Ltd., terminated our services to provide Trading Station II (TSII) effective on 30 April 2021. We appreciated your continuous support on TSII for a long period of time.

For your TSII account status, please find the information below for your reference.

Clients who have Rakuten FX account

1, Clients who gave the instruction

  • Requested transfer account balance and open positions to Rakuten FX
    Your request has been completed on or before 1 May. Please note that the pending orders were cancelled on TSII and did not transfer to Rakuten FX.
  • Requested withdrawal of all account balance
    Account balance has transferred to your designated bank account no later than 1 May. Please contact us if there is an inquiry.

 

2, Clients who did not give any instruction

  • If there were account balance and any open positions in TSII on 30 April (Market close)
    Account balance and open positions has been transferred to your Rakuten FX trading account. The pending orders were cancelled on TSII and did not transfer to Rakuten FX.
  • If there were no account balances in TSII on 30 April (Market close)
    Your TSII account was closed.

Clients who do not have Rakuten FX account

3, Clients who gave the instruction

  • Requested create new Rakuten FX account and transfer account balance and open positions
    Your request has been completed on or before 1 May. Please note that the pending orders were cancelled on TSII and did not transfer to Rakuten FX.
  • Requested withdrawal of all account balance
    Account balance has been transferred in your designated bank account no later than 1 May. Please contact us if there is an inquiry.

 

4, Clients who did not give any instruction

  • If there were account balance and any open positions in TSII on 30 April (Market close)
    We transferred account balance and open positions to the newly created Rakuten FX trading account with limited trading functionalities on your behalf. You could not open positions in your newly created Rakuten FX trading account until you provide the required documents according to relevant regulatory requirements to us. Please provide the Additional Account Form no later than 31 December 2021.
  • If there were no account balances and any open positions in TSII on 30 April (Market close)
    Your TSII account was closed. If you want to trade with Rakuten FX, please open account from here.

For Previous information record of Termination of Trading Station II (TSII), please refer to here .

Please feel free to contact us at (852) 2119 0116, WhatsApp us at (852) 6547 2442, or email us at info@sec.rakuten.com.hk if you have any further questions and enquiries.

^ Rakuten Securities was ranked as the world’s fourth largest retail forex broker by volume in Q3 2020 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten Group, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195