1. Alerts for Imposter Scams
We have recently identified several potential cases of fraud involving individuals or entities misusing the name and logo of “Rakuten Securities” or “Rakuten Hong Kong” to conduct illegal fundraising activities. Rakuten Securities HK reminds customers not to make money deposit or transfers to suspicious emails, websites or callers, and not to provide any personal information to such persons. If you suspect that any company or personal information has been disclosed to a suspicious third party, or wish to verify whether a communication is genuinely from Rakuten Securities HK, please contact us at (852) 2119-0116.
2. Important Security Notice
Please be aware that Rakuten Securities Hong Kong Limited (“Rakuten Securities HK”) will never request your trading account information, including login IDs and passwords, via hyperlinks in SMS or email. To ensure security of your trading account, do not disclose your account login information to any unverified websites, and always access directly through our official website. If you have any doubts about a link, please contact us immediately.
1. 有關假冒樂天證券之提示
近日,樂天證券香港有限公司(「樂天證券香港」)發現有不法人士或機構冒用「樂天證券」或「香港樂天」的名義及標誌,進行非法集資活動。 本公司在此提醒客戶,切勿向可疑的電郵、網站及來電者存款/轉賬,及切勿向該等人仕提供任何個人資料。 如閣下懷疑曾向可疑第三者披露公司或個人資料, 或欲辨識通訊是否由本公司發出,請致電 (852) 2119 0116與我們聯絡。
2. 重要安全通知
敬請留意:樂天證券香港有限公司(「樂天證券香港」)絕不會透過短訊或電郵的超連結要求您提供包括登入名稱及密碼等交易賬戶資訊。為確保賬戶安全,切勿向任何未經核實的網站透露您的帳戶登入資訊並請直接於本公司官方網頁登入。如對任何連結有懷疑,請立即與本公司聯絡。
1. 有关假冒乐天证券之提示
近日,乐天证券香港有限公司(「乐天证券香港」)发现有不法人士或机构冒用「乐天证券」或「香港乐天」的名义及标志,进行非法集资活动。 本公司在此提醒客户,切勿向可疑的电邮丶网站及来电者存款/转账,及切勿向该等人仕提供任何个人资料。 如阁下怀疑曾向可疑第三者披露公司或个人资料, 或欲辨识通讯是否由本公司发出,请致电 (852) 2119 0116与我们聯络。
2. 重要安全通知
敬请留意:乐天证券香港有限公司(「乐天证券香港」)绝不会透过短讯或电邮的超连结要求您提供包括登入名称及密码等交易账户资讯。为确保账户安全,切勿向任何未经核实的网站透露您的帐户登入资讯并请直接於本公司官方网页登入。如对任何连结有怀疑,请立即与本公司联络。

Client Forms

Opening Account
Download
Individual Account Application
Corporate Account Application
Corporate Resolution
Client Agreement (Individual /Corporate Account)
Adding Account
Download
Additional Account Form
  • To apply additional trading account if customer is holding any valid trading account.
Servicing Form
Download
Transfer Form
Change of Client Information Form
Account Reactivation Form
To reactive your account, please complete and fax the Reactivation From to (852) 2119-0117 or email to admin@sec.rakuten.com.hk. Please note that a deposit or withdrawal transaction is required as part of the account reactivation process.
Withdrawal Form
To withdraw funds from an existing account, please complete and fax the Withdrawal Form to (852) 2119-0117 or email to admin@sec.rakuten.com.hk.
Trading Documents
Download
Margin Call Policy
Fee Schedule

Withdrawal requests are processed within two business days of receipt. The cut-off time for processing withdrawals is 4:30 p.m. (Hong Kong time) Monday to Friday. Any completed form received after 4:30 p.m. during the week – or received on weekends/holidays – will be processed on the next business day. The client will be solely responsible for any delays, failure to process funds or any other circumstances that result from incomplete information or documents.

Withdrawal Fee
Withdrawal Method
Hong Kong
Overseas (including China)
Bank Wire
HK$50
HK$150
E-Check / Paper Cheque (in Person)
No fee
Not Available
Paper Check (By Mail)
HK$50
Not Available
  • Rakuten Securities HK does not accept third-party withdrawals. Please ensure that the name on the bank account matches the name on the Rakuten Securities HK account application.
  • For USD-denominated accounts, if clients wish to withdraw in HKD, we will convert from USD to HKD at 7.75, subject to change according to market conditions at Rakuten Securities HK’s sole discretion.
  • Withdrawal requests via check
    • If you select to receive the check in person, you should call (852) 2119-0116 to make an appointment. If you decide to have the check picked up by a third person, an authorization letter and a copy of the account holder’s ID card must be provided.
    • If you select to receive the check by post, we will mail the check to your registered address two business days after we finish the processing. If your registered address has changed, please complete the Change of Contact and Banking Information Form and provide proof of residence that has been issued within the past three months.
    • If you want to cash the check outside Hong Kong, it generally will take three to eight weeks to clear. Corresponding bank fees may apply. Rakuten Securities HK strongly encourages clients to request withdrawals via wire transfer.
  • Withdrawal requests via wire transfer
    • Transfers to local banks will clear in one to two business days. Please note that you may be charged a fee by banks for depositing funds via cross-bank transfer. For exact bank charges, please consult your bank directly.
    • International wire transfers will usually clear in three to five business days. Besides the wire bank, the intermediary bank will charge a fee (this fee varies depending on the intermediary).