[Important Notice] MetaTrader 4 (MT4) is not available for download in the Apple App Store temporarily according to MT4 apps vendor MetaQuotes.If you need any support, please contact us.

Client Forms

Opening Account Download
Individual Account Application
Corporate Account Application
Corporate Resolution
Client Agreement (Individual /Corporate Account)
Adding Account Download
Additional Account Form
  • To apply additional trading account if customer is holding any valid trading account.
Servicing Form Download
Transfer Form
Change of Client Information Form
Account Reactivation Form
To reactive your account, please complete and fax the Reactivation From to (852) 2119-0117 or email to admin@sec.rakuten.com.hk. Please note that a deposit or withdrawal transaction is required as part of the account reactivation process.
Withdrawal Form
To withdraw funds from an existing account, please complete and fax the Withdrawal Form to (852) 2119-0117 or email to admin@sec.rakuten.com.hk.
Trading Documents Download
Margin Call Policy
Fee Schedule
Withdrawal requests are processed within two business days of receipt. The cut-off time for processing withdrawals is 4:30 p.m. (Hong Kong time) Monday to Friday. Any completed form received after 4:30 p.m. during the week – or received on weekends/holidays – will be processed on the next business day. The client will be solely responsible for any delays, failure to process funds or any other circumstances that result from incomplete information or documents.
Withdrawal Fee
Withdrawal Method Hong Kong Overseas (including China)
Bank Wire HK$50 HK$150
E-Check / Paper Cheque (in Person) No fee Not Available
Paper Check (By Mail) HK$50 Not Available
  • Rakuten Securities HK does not accept third-party withdrawals. Please ensure that the name on the bank account matches the name on the Rakuten Securities HK account application.
  • For USD-denominated accounts, if clients wish to withdraw in HKD, we will convert from USD to HKD at 7.75, subject to change according to market conditions at Rakuten Securities HK's sole discretion.
  • Withdrawal requests via check
    • If you select to receive the check in person, you should call (852) 2119-0116 to make an appointment. If you decide to have the check picked up by a third person, an authorization letter and a copy of the account holder's ID card must be provided.
    • If you select to receive the check by post, we will mail the check to your registered address two business days after we finish the processing. If your registered address has changed, please complete the Change of Contact and Banking Information Form and provide proof of residence that has been issued within the past three months.
    • If you want to cash the check outside Hong Kong, it generally will take three to eight weeks to clear. Corresponding bank fees may apply. Rakuten Securities HK strongly encourages clients to request withdrawals via wire transfer.
  • Withdrawal requests via wire transfer
    • Transfers to local banks will clear in one to two business days. Please note that you may be charged a fee by banks for depositing funds via cross-bank transfer. For exact bank charges, please consult your bank directly.
    • International wire transfers will usually clear in three to five business days. Besides the wire bank, the intermediary bank will charge a fee (this fee varies depending on the intermediary).
# The total accumulated number of accounts opened with Rakuten Securities was 8 million, as of 20 June 2022. Please click here for details.
^ Rakuten Securities was ranked as the world’s fourth largest retail forex broker by volume in Q3 2020 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten Group, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195