Notice on Enhancing Security Control for Online Trading Security

For the purpose of maintaining online trading security, Rakuten Securities HK implements two-factor authentication (2FA) and clients are required to use 2FA for accessing Rakuten FX. Otherwise, clients will not be able to access our trading platform.

Clients can choose either OTP or Biometric for accessing Rakuten FX. For OTP, it will be sent by SMS.

【New!】To allow more flexibility and enhance traders’ experience, the option to receive OTP by “SMS and Voice Call” is now available. For details, please contact us.

*By choosing the option of “SMS and Voice Call”, clients will receive the OTP by both SMS and Voice Call at the same time. Therefore, even if any one of the delivery methods is unsuccessful, clients can rest assured to receive the OTP by the other method.

Friendly reminder: For better experience of forex investment, we recommend you to change your password every 90 days.

MARKETSPEED FX

*Note: The default 2FA method is “Login with OTP”. If you wish to “Login with Biometric”, please refer to the tab “Rakuten FX Client – Login with Biometric”.

Please upgrade to the latest version.
Download here

Step 1

Enter your Rakuten FX Login ID and Password.

Step 2

A one-time passcode will be sent to your registered mobile phone number by SMS.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.

Step 3

Login successfully.

iSPEED FX

Please upgrade to the latest version.
For iOS user, please visit App Store.
For Android user, please visit Google Play Store.

Step 1

Enter your Rakuten FX Login ID and Password.

Step 2

A one-time passcode will be sent to your registered mobile phone number by SMS.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.

Step 3

Login successfully.

Rakuten FX Web
Step 1

Find “Web login” on the home page.

Step 2

Enter your Rakuten FX login ID and Password.

Step 3

A one-time passcode will be sent to your registered mobile phone number by SMS.
Please contact us if you don’t receive it.
You will receive a one-time passcode from SMS.
Please input the one-time passcode (OTP) within 300 seconds.
Please note: a OTP will be expired after 300 seconds.

Step 4

Login successfully.

To avoid any inconvenience to your online trading, please ensure that you have registered a valid mobile phone number with us in order to receive a OTP. If you need to update your mobile phone number, please submit “Change of Client Information” form to Rakuten Securities Hong Kong.

Should you have any enquiries regarding two-factor authentication, please do not hesitate to contact us at (852) 2119 0116 or WhatsApp to (852) 6547 2442 (Message Only).

FAQ

Two-factor authentication is a security process. It consists of two different components, including something you have known (e.g. username and password) and something you have (e.g. mobile phone), to certify user’s identity.

According to the new requirements introduced by the Securities and Futures Commission (SFC) on reducing cybersecurity risk associated with Internet trading issued on October 27, 2017, additional controls are required over internet trading, including the implementation of two-factor authentication (2FA). In compliance with the guidelines, starting April 27, 2018, it will be a mandatory requirement for licensed corporations to implement two-factor authentication mechanism for clients logging into their internet trading accounts.

Much more secure – Fraudsters cannot steal ‘something you have’ in your physical possession (such as a mobile phone) over the Internet.
Protection for high-risk transactions – All high-risk Internet banking transactions are protected by an additional authentication factor which is physically held by you only.

No. However, clients need to provide us a valid mobile number to receive One-Time Passcode (OTP).

All clients, who log in to Rakuten FX trading platform, need to use a mobile phone to receive a one-time passcode (OTP) for login.

No. In order to protect clients’ interest, all clients must use two-factor authentication (2FA) to login.

The one-time passcode is time sensitive and can only be used once within a short space of time. It becomes invalid upon used or when time expired. Each single login will require one unique one-time passcode to complete its processing cycle.

It’s the implementation of the Guidelines for Reducing and Mitigating Hacking Risks Associated with Internet Trading (Guidelines) issued by SFC.

OTP will be sent to our clients’ registered mobile phone number by SMS. Please contact us if you don’t receive it.

A Mobile phone is needed for receiving OTP. Please update your mobile number by filling in “Change of Client Information” form.

Yes. Time limit of every generated one-time passcode is 5-minutes. After 5 minutes, the One-Time Passcode will be expired and becomes invalid.

Yes. Besides SMS option, clients can get OTP by Voice Call as an alternative option. To reactivate Voice Call as OTP delivery method, please call our customer service hotline at (852) 2119 0116.

Please call our customer service hotline at (852) 2119 0116 for any assistance.