Special Notice

Dear valued customers:


In view of current COVID-19 pandemic situation, our office will be opened to customers and visitors from 1st Apr with limited services. Customers may also continue to contact us through online services or deliver documents electronically. Please closely monitor the latest updates which will be published on our website.


Rakuten Securities HK strives to provide top-tier transaction operation experience and quality customer service, and promises to implement the highest regulatory standards.

During the period, we will continue to provide the following services:

Normal Services ∙ Application by Online Form ∙ Local Transfer (including FPS)
∙ International Wire
∙ E-Cheque
∙ All Trading Functions in Trading Platform
∙ Webinar
Limited Services Available (until further notice) ∙ Application in Person
∙ Application by Post
∙ Paper Cheque ∙ Seminar
∙ Walk-in Appointment

For any assistances on the trading platform, including but not limited to platform login, and/or learning more functions of the platforms, please do not hesitate to contact us immediately. If you have any questions, please contact Rakuten Securities HK via phone at (852) 2119-0116, or via WhatsApp (852) 6547-2442, or via email at info@sec.rakuten.com.hk.

Rakuten Securities Hong Kong Limited

31 March 2022