To ensure the security control for online trading services, Rakuten Securities Hong Kong has already implemented the two-factor authentication (2FA). Clients may choose to receive the one-time passcode (OTP) via SMS or use the Biometric method as the second factor authentication. For further details, please visit here.
The service of sending Email OTP, complementary to the SMS OTP, for login to Rakuten FX trading platform will be suspended effective from 1 August 2021. Sorry for any inconvenience caused.