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Two-Factor Authentication (2FA) – EN KS

Two Factor Authentication (2FA)

What is Two Factor Authentication (2FA)?

2FA is the method to verify user’s online identity using two steps of identification. In order to protect trader’s information from unauthorised access, additional verification other than login ID and password is required.

As Rakuten Securitirs HK has a strong commitment to information security, 2FA verification is required to login to Rakuten FX platform.

*By choosing the option of “SMS and Voice Call”, clients will receive the OTP by both SMS and Voice Call at the same time. Therefore, even if any one of the delivery methods is unsuccessful, clients can rest assured to receive the OTP by the other method.

Our 2FA methods

You can select one of the following 2FA methods. OTP is set as default method.

  • One-Time Passcode (OTP)
  • Biometric

MARKETSPEED FX - Desktop

Note

Please update to the latest version before login.
Download here.

step

1

Enter your Rakuten FX Login ID and Password and click “Login”.

step

2

Enter the one-time passcode (OTP) sent to your registered mobile phone via SMS within 300 seconds.

*Please contact us if you can’t receive it.

step

3

Login successfully.

iSPEED FX - Mobile

Please upgrade to the latest version.

For iOS user, please visit App Store.

For Android user, please visit Google Play Store.

step

1

Enter your Rakuten FX Login ID and Password and tap “Login”.

step

2

Enter the one-time passcode (OTP) sent to your registered mobile phone via SMS within 300 seconds.

*Please contact us if you can’t receive it.

step

3

Login successfully.

Rakuten FX Web

step

1

Enter your Rakuten FX Login ID and Password and click “Login”.

step

2

Enter the one-time passcode (OTP) sent to your registered mobile phone via SMS within 300 seconds.

*Please contact us if you can’t receive it.

step

3

Login successfully.

To avoid any inconvenience to your online trading, please ensure that you have registered a valid mobile phone number with us in order to receive a OTP. If you need to update your mobile phone number, please submit “Change of Client Information” form to Rakuten Securities Hong Kong.

Should you have any enquiries regarding two-factor authentication, please do not hesitate to contact us at (852) 2119 0116 or WhatsApp to (852) 6547 2442 (Message Only).

Change 2FA method to Biometric

Note

The default 2FA method is set as “Login with OTP”. If you wish to use “Login with Biometric”, please first change your 2FA method in iSPEED FX by following the below instructions. No matter you are using MARKETSPEED FX – Desktop, iSPEED FX – Mobile or Rakuten FX – Web, you can only change your 2FA method in iSPEED FX.

Only the latest version of iSPEED FX allows you to change the 2FA method to this biometric authentication method. Please upgrade your iSPEED FX to the latest version. In order to use the biometric authentication as a 2FA method, you need to combine your device with your trading account first.

Upgrade iSPEED FX

If GoogleTM Play is not available in your country, download the application HERE.

step

1

Login to iSPEED FX, tap “Settings”.

step

2

Tap “2FA Settings” .

step

3

Tap “SMS” .

step

4

Choose “Biometric”.

step

5

Read the important notes until the end and tap “Confirm”.

step

6

Tap “Yes” to combine your trading account with your device.

step

7

Please check if you can login using biometric 2FA after logging out. If the login is successful, the setup is complete.

*Please contact us if you can’t receive it.

MARKETSPEED FX - Desktop

Note

Please update to the latest version before login. Download here.

Prepare iSPEED FX in advance to perform biometric 2FA.

step

1

Enter your Rakuten FX Login ID and Password and click “Login”.

step

2

Tap the push notification you received on iSPEED FX.

step

3

Proceed the biometric authentication on iSPEED FX.

step

4

Login successfully.

iSPEED FX - Mobile

Please upgrade to the latest version.
For iOS user, please visit App Store.
For Android user, please visit Google Play Store.

step

1

Enter your Rakuten FX Login ID and Password and tap “Login”.

step

2

Proceed the biometric authentication

step

3

Login successfully.

Rakuten FX Web

Please prepare iSPEED FX to perform biometric 2FA.

step

1

Enter your Rakuten FX Login ID and Password and click “Login”.

step

2

Tap the push notification you received on your device.

step

3

Proceed the biometric authentication on iSPEED FX.

step

4

Login successfully.

FAQ

Login with OTP (Default)

Login with Biometric

General

OTP (One-time passcode)

Biometric