【Special Notice】Service arrangement update
Due to the situation of COVID-19 pandemic remains severe, we will continue to provide the main services but our office will not open for visiting. Check for details.
【Important Notice】Please pay attention to the forex market due to the rising tensions in Ukraine
Due to the ongoing conflicts between Russia and Ukraine, tensions increased in both countries and the forex market may be unstable. You are strongly advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid any unexpected forced liquidation. Please be noted that below situations may happen:
Please pay attention to the forex market during Christmas and new year holiday
As market liquidity may be relatively low during Christmas and new year holiday, the spread may be widen. You are advised to closely monitor your account status, positions and ensure you have enough margin in the account to avoid unexpected forced liquidation.
Trading Hours & Client Support Service Hours Arrangement during 2021 Christmas and New Year Holidays
With Christmas and New Year holidays approaching, our trading hours and client support service hours will be changed during the holidays.
[Important Notice] Administrative fee on dormancy account from 1st Jan 2022
Starting from 1st January 2022, if the trading account does not conduct any trading activities for 12 consecutive months, an annual administrative fee will be charged.The Fee will be equal to the lesser of HKD 200 for accounts denominated in HKD (USD 25 for accounts denominated in USD) or the remaining balance in your account.If […]
【Important Notice】Recovery of Rakuten FX Service
The rate distribution and trading activities on Rakuten FX has been fully recovered. We sincerely apologize again for the inconvenience caused.
【Important Notice】Unstable rate distribution on Rakuten FX
The rate distribution on Rakuten FX might be unstable at the moment. We are investigating the cause and fixing it as soon as possible. We sincerely apologize for the inconvenience caused.
Change of Trading Hours after The End of US Daylight Saving Time on 7th Nov 2021
As US Daylight Saving Time will end on 7 November 2021 (Sunday), the trading hours will be adjusted from 8 November 2021 HKT as follows:Market Open: Monday 6:00am (HKT)Market Close: Saturday 5:55am (HKT)Daily Maintenance Hour: Tuesday to Saturday, 5:55am – 6:10am (HKT)
Updates on Recommended Android OS and iOS for iSPEED FX
We will no longer support the updates for iSPEED FX on Android OS version 4, iOS 9 and iOS 10 devices from 21st September, 2021. Clients who are using the devices with Android OS version 4, iOS 9 or iOS 10 can keep using the app but there will be no more updates for the […]
Amendments of fee charged for delivering paper cheque by mail for withdrawal
With effect from 1st September 2021, for customers who request to deliver paper cheque by mail for fund withdrawal, HK$50 or US$7 handling fee will be charged per transaction. Should you have any enquiries, please do not hesitate to contact us.
