[Important Notice] Administrative fee on dormancy account from 1st Jan 2022
Starting from 1st January 2022, if the trading account does not conduct any trading activities for 12 consecutive months, an annual administrative fee will be charged.The Fee will be equal to the lesser of HKD 200 for accounts denominated in HKD (USD 25 for accounts denominated in USD) or the remaining balance in your account.If […]
【Important Notice】Recovery of Rakuten FX Service
The rate distribution and trading activities on Rakuten FX has been fully recovered. We sincerely apologize again for the inconvenience caused.
【Important Notice】Unstable rate distribution on Rakuten FX
The rate distribution on Rakuten FX might be unstable at the moment. We are investigating the cause and fixing it as soon as possible. We sincerely apologize for the inconvenience caused.
Change of Trading Hours after The End of US Daylight Saving Time on 7th Nov 2021
As US Daylight Saving Time will end on 7 November 2021 (Sunday), the trading hours will be adjusted from 8 November 2021 HKT as follows:Market Open: Monday 6:00am (HKT)Market Close: Saturday 5:55am (HKT)Daily Maintenance Hour: Tuesday to Saturday, 5:55am – 6:10am (HKT)
Updates on Recommended Android OS and iOS for iSPEED FX
We will no longer support the updates for iSPEED FX on Android OS version 4, iOS 9 and iOS 10 devices from 21st September, 2021. Clients who are using the devices with Android OS version 4, iOS 9 or iOS 10 can keep using the app but there will be no more updates for the […]
Amendments of fee charged for delivering paper cheque by mail for withdrawal
With effect from 1st September 2021, for customers who request to deliver paper cheque by mail for fund withdrawal, HK$50 or US$7 handling fee will be charged per transaction. Should you have any enquiries, please do not hesitate to contact us.
Notice on Changing of Client Support Service Hours
Our client support service hours will be changed from 9th August, 2021 as below:Monday – Friday: 8:00 am – 8:00 pmPublic Holiday: 9:00 am – 6:00 pm(Closed on Saturdays and Sundays)
Reminder on Security Control for Online Trading Services
To ensure the security control for online trading services, Rakuten Securities Hong Kong has already implemented the two-factor authentication (2FA). Clients may choose to receive the one-time passcode (OTP) via SMS or use the Biometric method as the second factor authentication. For further details, please visit here. The service of sending Email OTP, complementary to […]
Resume Accepting New Open Positions of TRY/JPY on Rakuten FX
We will start accepting new open positions of TRY/JPY on Rakuten FX again from 28th June, 2021 (Market Open). Please note below points:1. Gross buy and sell amount of entry order and open positions of TRY/JPY will be up to 3 million2. Initial margin for TRY/JPY will be changed from 5% to 10%
Termination of Trading Station II (TSII)
We, Rakuten Securities Hong Kong Ltd., terminated our services to provide Trading Station II (TSII) effective on 30 April 2021. For further details, please visit here.
