“No connection” – Please check your firewall/anti-virus setting and add MT4 platform as an exemption or turn off anti-virus/firewall. Also, please ensure you are connected to the internet.

“Invalid Account” – Please refer to the e-mail with your MT4 application login credentials and make sure you entered the correct account number and password. In addition, please ensure you have chosen the correct server name: RakutenSecuritiesHK-Live.

Rakuten Services
Global video-on-demand service
Global eReading service
Online travel reservations
Online marketing solutions specializing in the areas of search
The Asian Market Research and Sample Leader
Digital content delivery solution
Telecommunications business