Important notice :Due to the recent situation in Hong Kong, please be aware that our services may be affected at times. Please refer to our website for latest announcements and updates.

【Important notice】Fraudulent WeChat Account impersonated as Rakuten Securities Hong Kong

Rakuten Securities Hong Kong wishes to alert its clients and the general public of the following:

 

Rakuten Securities Hong Kong recently discovered a fraudulent WeChat Account claiming to be a subsidiary of Rakuten Securities Hong Kong and a licensed corporation regulated by the Securities and Futures Commission (CE number : AIM232). The fraudsters, by means of WeChat message, claimed that the client’s account is dormant and that a deposit is necessary to reactivate the account.

 

Rakuten Securities Hong Kong reiterates that WeChat is not an official communication channel of Rakuten Securities Hong Kong, and we have never opened any WeChat account. Furthermore, Rakuten Securities Hong Kong will never ask customers to deposit money into other bank accounts that are not in the name of the company.

 

Should you receive any message from an organization or a person claiming to be a representative of Rakuten Securities Hong Kong requesting for personal information, deposits etc., please remain vigilant. If you are suspicious about the identity of any intermediary or person, please verify with us by calling our representative at (852)2119 0116.

 

Rakuten Securities Hong Kong does not assume any responsibility for the loss caused by any person directly or indirectly or in connection with such fraudulent accounts. Thank you for your kind attention.

 

The official contact method of Rakuten Securities Hong Kong as below,
Phone: +852 2119 0116
WhatsApp: +852 6547 2442
Email: info@sec.rakuten.com.hk / admin@sec.rakuten.com.hk

 

Official webpage of Deposit Funds
//www.sec.rakuten.com.hk/en/trading-accounts/deposit-funds

 

About Rakuten Securities Hong Kong
Rakuten Securities Hong Kong Limited (“RSHK”) is a subsidiary of Rakuten Securities, Inc. (“Rakuten Securities”) which is one of the five largest forex brokers in the world^ and a pioneer in leveraged foreign exchange trading in Hong Kong. Its “Rakuten FX” trading platform is also popular in Japan.

 

Benefited by tremendous financial capacity and the cutting edge FinTech of Rakuten Securities, RSHK is proud to present an award-winning online forex trading platform – “Rakuten FX”. Its speedy execution, intuitive layout, and advanced analysis tools, definitely offer a brand new forex trading experience for Hong Kong traders.

 

RSHK is regulated by the Securities and Futures Commission (“SFC”) in Hong Kong. It ensures our clients and their trading accounts are fully protected under Hong Kong’s legal jurisdiction.

 

Should you have any enquiries, please contact Rakuten Securities Hong Kong at (852) 2119-0116 or email to info@sec.rakuten.com.hk.

^ Rakuten Securities was ranked as the world’s fifth largest retail forex broker by volume in August 2017 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). Spreads shown above and in our website are for reference only and are not guaranteed and may widen beyond the average spreads depending on the market volatility, especially under circumstances of extremely low liquidity, news events or public holidays. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
§ Rakuten Securities HK offers Trading Station platform through its partner FXCM.
Commission is charged per trade side on both open trade(s) and close trade(s). All commission fees may be subject to change from time to time without prior notice. Please always refer to the most updated Schedule of Standard Fees and Charges.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195