Important Notice - Trading and Customer Service Hours during Luna New Year Holiday
Rakuten Securities Hong Kong
Christmas Opening Hours

Dear Client,

Rakuten Securities HK wishes you prosperity & wealth in Year of the Dog!

Please note our customer service and trading hours (HKT) during the Lunar New Year holiday, you are advised to manage your open positions and usable margin in advance, deposit additional fund if necessary.

Date Rakuten FX Account Trading Hours Trading Station§ Account Trading Hours Customer Service Hours Phone Dealing Hours
(Trading Station Only)
February 15 (Thu) Normal Normal Normal Normal
February 16 (Fri) Normal Normal Closed Closed
February 17 (Sat) Normal Normal Closed Closed
February 18 (Sun) Closed Closed Closed Closed
February 19 (Mon) Normal Normal Closed Normal
Rakuten Securities HK is dedicated to offering clients excellence in service through first-class execution, excellent support and a commitment to the highest regulatory standards. Our customer support is available Monday to Friday 08:00–23:59 (Hong Kong time). If you have any questions, please contact Rakuten Securities HK via phone at (852) 2119-0116, or via WhatsApp (852) 6547-2442, or via email at
Rakuten Securities Hong Kong Limited
Unit 501, 5/F, Nexxus Building
41 Connaught Road Central, Hong Kong
Tel: (852) 2119-0116  |  WhatsApp: (852) 6547-2442
FAX:(852) 2119-0117  |  International toll free
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§ Rakuten Securities HK offers Trading Station platform through its partner FXCM.

Rakuten Securities Hong Kong Limited ("Rakuten Securities HK" SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten, Inc. (TOKYO: 4755).

The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as "stop-loss" or "stop-limit" orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK's website prior to taking further action.

Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.

(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195