{"id":4134,"date":"2023-06-25T15:32:10","date_gmt":"2023-06-25T07:32:10","guid":{"rendered":"\/?post_type=oline-help-rfx&#038;p=4134"},"modified":"2023-07-27T11:19:25","modified_gmt":"2023-07-27T03:19:25","slug":"login-and-logout","status":"publish","type":"oline-help-rfx","link":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout","title":{"rendered":"Login and Logout"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4134\" class=\"elementor elementor-4134\" data-elementor-post-type=\"oline-help-rfx\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1065e31 e-flex e-con-boxed e-con\" data-id=\"1065e31\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6d463f elementor-widget elementor-widget-heading\" data-id=\"a6d463f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">1.11 Login and Logout<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6787d elementor-widget elementor-widget-text-editor\" data-id=\"5a6787d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 class=\"wp-block-heading\">LOG IN<\/h3>\n<p><\/p>\n<p>1. Click the \u201cLogin\u201d button at the top right corner<br \/>2. Enter Login ID and Password<\/p>\n<p><\/p>\n<p>* You may tick the \u201cRemember ID\u201d button to save the Login ID.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e70dee3 elementor-widget elementor-widget-image\" data-id=\"e70dee3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"341\" height=\"374\" src=\"\/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_1_en.jpg\" class=\"attachment-large size-large wp-image-6284\" alt=\"\" loading=\"lazy\" srcset=\"\/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_1_en.jpg 341w, \/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_1_en-274x300.jpg 274w\" sizes=\"(max-width: 341px) 100vw, 341px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aebedff elementor-widget elementor-widget-image\" data-id=\"aebedff\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"79\" src=\"\/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_2_en.jpg\" class=\"attachment-large size-large wp-image-6281\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26571f7 elementor-widget elementor-widget-text-editor\" data-id=\"26571f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"text-align: center;\">Before&nbsp; &nbsp; &nbsp; &nbsp;\/&nbsp; &nbsp; &nbsp; &nbsp;After<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c44dc00 e-con-full e-flex e-con\" data-id=\"c44dc00\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a650f elementor-widget elementor-widget-text-editor\" data-id=\"b7a650f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\">LOGIN PROBLEM<\/h3>\n<p>1. Check your login is a combination of upper case alphabet and numbers (half-width)<br \/>2. Check the Caps Lock or Num Lock buttons<br \/>3. Contact Rakuten Securities HK at (852) 2119-0116<\/p>\n<h3 class=\"wp-block-heading\">LOG OUT<\/h3>\n<p>1. Click the \u201cLogout\u201d button at the top right corner<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7b6c7 elementor-widget elementor-widget-image\" data-id=\"7f7b6c7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"368\" height=\"56\" src=\"\/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_3_en.jpg\" class=\"attachment-large size-large wp-image-6278\" alt=\"\" loading=\"lazy\" srcset=\"\/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_3_en.jpg 368w, \/wp-content\/uploads\/RFX-OnlineHelp-1.11-002_Login_3_en-300x46.jpg 300w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1.11 Login and Logout LOG IN 1. Click the \u201cLogin\u201d button at the top right corner2. Enter Login ID and Password * You may tick the \u201cRemember ID\u201d button to save the Login ID. Before&nbsp; &nbsp; &nbsp; &nbsp;\/&nbsp; &nbsp; &nbsp; &nbsp;After LOGIN PROBLEM 1. Check your login is a combination of upper case alphabet and [&hellip;]<\/p>\n","protected":false},"author":1,"parent":4115,"menu_order":11,"template":"","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","_links_to":"","_links_to_target":""},"rfx-type":[25],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Login and Logout | Foreign Exchange Trading Firm \u2013 Rakuten Securities HK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Login and Logout | Foreign Exchange Trading Firm \u2013 Rakuten Securities HK\" \/>\n<meta property=\"og:description\" content=\"1.11 Login and Logout LOG IN 1. Click the \u201cLogin\u201d button at the top right corner2. Enter Login ID and Password * You may tick the \u201cRemember ID\u201d button to save the Login ID. Before&nbsp; &nbsp; &nbsp; &nbsp;\/&nbsp; &nbsp; &nbsp; &nbsp;After LOGIN PROBLEM 1. Check your login is a combination of upper case alphabet and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout\" \/>\n<meta property=\"og:site_name\" content=\"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-27T03:19:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sec.rakuten.com.hk\/wp-content\/uploads\/rshk_ogp_1200x630_whiteBg.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout\",\"url\":\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout\",\"name\":\"Login and Logout | Foreign Exchange Trading Firm \u2013 Rakuten Securities HK\",\"isPartOf\":{\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/#website\"},\"datePublished\":\"2023-06-25T07:32:10+00:00\",\"dateModified\":\"2023-07-27T03:19:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sec.rakuten.com.hk\/en\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Online Help\",\"item\":\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Desktop (Marketspeed FX)\",\"item\":\"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Login and Logout\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/#website\",\"url\":\"https:\/\/www.sec.rakuten.com.hk\/en\/\",\"name\":\"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sec.rakuten.com.hk\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/#organization\",\"name\":\"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK\",\"url\":\"https:\/\/www.sec.rakuten.com.hk\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/#\/schema\/logo\/image\/\",\"url\":\"\/wp-content\/uploads\/2023\/05\/brand-logo-2021.png\",\"contentUrl\":\"\/wp-content\/uploads\/2023\/05\/brand-logo-2021.png\",\"width\":231,\"height\":51,\"caption\":\"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK\"},\"image\":{\"@id\":\"https:\/\/www.sec.rakuten.com.hk\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Login and Logout | Foreign Exchange Trading Firm \u2013 Rakuten Securities HK","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout","og_locale":"en_US","og_type":"article","og_title":"Login and Logout | Foreign Exchange Trading Firm \u2013 Rakuten Securities HK","og_description":"1.11 Login and Logout LOG IN 1. Click the \u201cLogin\u201d button at the top right corner2. Enter Login ID and Password * You may tick the \u201cRemember ID\u201d button to save the Login ID. Before&nbsp; &nbsp; &nbsp; &nbsp;\/&nbsp; &nbsp; &nbsp; &nbsp;After LOGIN PROBLEM 1. Check your login is a combination of upper case alphabet and [&hellip;]","og_url":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout","og_site_name":"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK","article_modified_time":"2023-07-27T03:19:25+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.sec.rakuten.com.hk\/wp-content\/uploads\/rshk_ogp_1200x630_whiteBg.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout","url":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout","name":"Login and Logout | Foreign Exchange Trading Firm \u2013 Rakuten Securities HK","isPartOf":{"@id":"https:\/\/www.sec.rakuten.com.hk\/en\/#website"},"datePublished":"2023-06-25T07:32:10+00:00","dateModified":"2023-07-27T03:19:25+00:00","breadcrumb":{"@id":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop\/login-and-logout#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sec.rakuten.com.hk\/en"},{"@type":"ListItem","position":2,"name":"Online Help","item":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx"},{"@type":"ListItem","position":3,"name":"Desktop (Marketspeed FX)","item":"https:\/\/www.sec.rakuten.com.hk\/en\/online-help-rfx\/desktop"},{"@type":"ListItem","position":4,"name":"Login and Logout"}]},{"@type":"WebSite","@id":"https:\/\/www.sec.rakuten.com.hk\/en\/#website","url":"https:\/\/www.sec.rakuten.com.hk\/en\/","name":"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK","description":"","publisher":{"@id":"https:\/\/www.sec.rakuten.com.hk\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sec.rakuten.com.hk\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.sec.rakuten.com.hk\/en\/#organization","name":"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK","url":"https:\/\/www.sec.rakuten.com.hk\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.sec.rakuten.com.hk\/en\/#\/schema\/logo\/image\/","url":"\/wp-content\/uploads\/2023\/05\/brand-logo-2021.png","contentUrl":"\/wp-content\/uploads\/2023\/05\/brand-logo-2021.png","width":231,"height":51,"caption":"Foreign Exchange Trading Firm \u2013 Rakuten Securities HK"},"image":{"@id":"https:\/\/www.sec.rakuten.com.hk\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/oline-help-rfx\/4134"}],"collection":[{"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/oline-help-rfx"}],"about":[{"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/types\/oline-help-rfx"}],"author":[{"embeddable":true,"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":10,"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/oline-help-rfx\/4134\/revisions"}],"predecessor-version":[{"id":6869,"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/oline-help-rfx\/4134\/revisions\/6869"}],"up":[{"embeddable":true,"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/oline-help-rfx\/4115"}],"wp:attachment":[{"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/media?parent=4134"}],"wp:term":[{"taxonomy":"rfx-type","embeddable":true,"href":"https:\/\/www.sec.rakuten.com.hk\/en\/wp-json\/wp\/v2\/rfx-type?post=4134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}