Notice: We recently discovered our representatives Photo has been misappropriated. Rakuten Securities Hong Kong reiterates that our official contact methods are by phone, WhatsApp and Email disclosed on our website. We do not assume any responsibility for the loss caused by any person contact you other than the methods disclosed on our website. Should you have any enquiries, please contact us at (852) 2119-0116. Due to the Coronavirus situation and market sentiment, please be alert of the forex market fluctuation before deciding your next move on trading. For Rakuten FX clients, the variable spread is temporarily effective due to unusual market volatility. [Important] Uncertain situation in Turkish Lira (TRY) has led to excessively low liquidity and extremely wide spread on its related currency pairs. Their price update might stop at any time. We will stop accepting new open position and only accept close position, effective immediately until further notice. We strongly recommend you to pay special attention to relevant positions you are holding currently as well as funds in your trading accounts to avoid any unexpected liquidation.

Trading Info

Before start trading with Trading Station platform, please make sure you understand fully the trading hours, margin calculation, rollover interest and trading desk support.

 

TRADING HOURS

Summer time (EST)

 schedule Market Open: Monday 5:00am – 5:15am HKT
Market Close: Saturday 4:55am HKT
[Subject to available liquidity. Orders placed prior may be filled until 5am HKT]

 

Winter time (EST)

 schedule Market Open: Monday 6:00am – 6:15am HKT
Market Close: Saturday 5:55am HKT
[Subject to available liquidity. Orders placed prior may be filled until 6am HKT]

MARGIN CALCULATION

Trade through Trading Station platform, the margin calculation as below:

  • Initial Margin: MMR x 5/3 x lots traded
  • Maintenance Margin: MMR x lots traded
  • Liquidation Margin: MMR x 2/3 x lots traded

Minimum Margin Requirement calculates the margin requirement based on 5% of gross principal value within 50-100 points of the current market value. Maintenance Margin Requirement (MMR) value is posted in the “simple dealing rates” window on the Trading Station§ and is recalculated from time to time in order to reflect current market conditions. Under normal market conditions, MMR will be recalculated at approximately 8 am HKT each day.

 

 

Example
Buy EUR/USD in 30 lots (30,000)

 

Example 1:

USD-Denominated Account, Initial Margin: US$65.6

Initial Margin: US$65.5 x 30 (for 30 lots)=US$1,965
Maintenance Margin: US$65.5 x 3/5 x 30 (for 30 lots)=US$1,179
Liquidation Margin: US$65.5 x 2/5 x 30 (for 30 lots)=US$786

 

Example 2:

HKD-Denominated Account, Initial Margin: HK$509.5
Initial Margin: HK$509.5 x 30 (for 30 lots)=HK$15,285
Maintenance Margin: HK$509.5 x 3/5 x 30 (for 30 lots)=HK$9,171
Liquidation Margin: HK$509.5 x 2/5 x 30 (for 30 lots)=HK$6,114

TIMING OF ROLLOVER

Rollover credit or debit amount of your open position(s) will be reflected in your account balance in the next trading day, within an hour after market open.

 

Trading Station Rollover Schedule

PHONE DEALING

When trading over the telephone, clients receive the same quotes available via the Trading Station. Rakuten Securities HK maintains telephone lines exclusively for dealing and has sufficient capacity to handle all client transactions over the telephone during phone dealing services hours. There is no additional fee to trade over the telephone.

Phone: (852) 2119-0118
Phone Dealing Services Hours: Monday – Friday, 8:00 am – 11:59 pm, HKT

WHEN IS IT APPROPRIATE TO CALL THE TRADING PHONE NUMBER?

All Rakuten Securities HK clients are encouraged to call the trading desk under the following conditions:

  • No immediate access to the Internet
  • Trader fails to receive a confirmation on an order placed online
  • Internet failure or failure to connect to the Rakuten Securities HK server

For any other inquiries that are not trade related, please call Rakuten Securities HK’s client support staff, to assist you at (852) 2119-0116.
Client support service hours are Monday – Friday, 8:00 am HKT – 11:59 pm HKT

WHAT IF THE TRADE WAS EXECUTED INCORRECTLY?

If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.

SECURITY

Rakuten Securities HK utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. Rakuten Securities HK employs backup systems and contingency plans to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our backup files. All orders are GTC (Good Till Cancel) by default.

 

Please contact us if you have any questions related to account opening.

Register a Rakuten FX Trading Platform Demo

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I acknowledge that Rakuten Securities HK may contact me by phone, mobile messenger or e-mail with information on Rakuten Securities HK's products, services, promotional offers and trading education, and assist me in using the forex online trading platform.

^ Rakuten Securities was ranked as the world’s fifth largest retail forex broker by volume in August 2017 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
§ Rakuten Securities HK offers Trading Station platform through its partner FXCM.
※ Commission is charged per trade side on both open trade(s) and close trade(s). All commission fees may be subject to change from time to time without prior notice. Please always refer to the most updated Schedule of Standard Fees and Charges.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195