The Trading Station II (TSII) will be terminated on 30 April 2021.
We, Rakuten Securities HK, appreciated your continuous support on TSII for a long period of time. To limit the impact on all TSII clients and ensure the smooth operation of the termination, please find the information below for your reference.
Please feel free to contact us at (852) 2119 0116, WhatsApp us at (852) 6547 2442, or email us at info@sec.rakuten.com.hk if you have any further questions and enquiries.
FAQ
General Questions
Q1. Can I login to TSII after termination?
A1. After termination (from 1 May 2021) the client cannot log in to TSII. We highly recommend you to download all trading data and records from TSII for your record-keeping purpose.
Continue trading with Rakuten FX
Q2. Can I transfer all the open positions from the TSII account to the Rakuten FX account?
A2. For specific currency pairs (EUR/TRY, USD/TRY, USD/MXN, USD/ZAR), the open positions could not transfer from your TSII trading account to your Rakuten FX trading account since Rakuten FX does not provide these currency pairs. For these specific currency pairs, you could not open any new positions on TSII from the week of 19 April 2021. All open positions of these specific currency pairs will be closed automatically on TSII on or after 23 April 2021 at our discretion. You are highly encouraged to close all open positions of these specific currency pairs by yourself before 22 April 2021 market close (5:00 am HKT 23 April). For other currency pairs, it is at your discretion to close the open positions by yourself or instruct us to transfer the open positions from your TSII trading account to your Rakuten FX trading account.
Q4. Where can I get to know more about Rakuten FX?
A4. You could visit here or refer to below the “Overview of Rakuten FX” section and contact us if needed. You also can apply a Demo account to familiar with functionalities of Rakuten FX.
I hold a Rakuten FX Account currently.
Q5. How can I transfer my account balances and open positions from my TSII trading account to my Rakuten FX trading account?
A5. Please provide us with the explicit instruction by submitting the Transfer Form (For Termination of TSII) for transfer of account balance and positions from TSII account to Rakuten FX account by23 April 2021. The pending orders will be cancelled on TSII and cannot be transferred to Rakuten FX.
Q6. What should I do if my Rakuten FX account is inactive and I want to reactivate it?
A6. If your Rakuten FX account has no activity for more than 18 months, the account is inactivated and disabled for login currently. Please provide us with the Reactivation Form to resume your login to the Rakuten FX account.
I do not hold a Rakuten FX Account currently.
Q7. How can I transfer my account balances and open positions from my TSII trading account to Rakuten FX trading account?
A7. Please provide us with the explicit instruction by submitting the Additional Account Form (For Termination of TSII) by 23 April 2021 to open an Rakuten FX account with transfer of account balance and open positions together. The pending orders will be cancelled on TSII and cannot be transferred to Rakuten FX. The pending orders will be cancelled on TSII and could not be transferred to Rakuten FX.
Q8. Is there any Rakuten FX demo or trial version?
A8. Yes, please feel free to register the demo account here and it is free of charge.
Stop the trading
Q9. What should I do if I want to close my TSII account but I am not ready to trade in Rakuten FX?
A9. Please and close all open positions in your TSII accounts by 23 April 2021 market close (4:55 am HKT 24 April). If there will be any open positions left, we will close them on or after 26 April market open (On or after 5:00 am HKT 26 April).
And please provide us with the Withdrawal Form and check the box of “Close Account”, we will refund the account balance to your bank account on the form by 23 April.
You could also instruct us now to close TSII account and deposit the account balance on or after 26 April 2021 by putting the Comment “Execute the form on TSII termination date” on Withdrawal Form.
Q10. What will happen to my TSII account(s) if I do not take any actions?
A10. We encourage you to take the instructed actions as soon as possible. Suppose Rakuten Securities HK does not receive any instruction from you and there are any open positions and account balances in your TSII account by the termination of TSII. In that case, Rakuten Securities HK will transfer the account balances and any open positions to the newly created Rakuten FX trading account with limited trading functionalities on your behalf. You could not open positions in your newly created Rakuten FX trading account until you provide the required documents according to relevant regulatory requirements to us. (Please note that Rakuten Securities HK will not transfer any pending orders from your TSII trading account to your Rakuten FX accounts. All of the pending orders will be no longer valid upon the termination of TSII.)
Overview of Rakuten FX
Currency Pairs
40 currency pairs:
USD/JPY, EUR/USD, GBP/USD, AUD/USD, NZD/USD, USD/CAD, USD/CHF, USD/CNH, USD/HKD, AUD/JPY, GBP/JPY, EUR/JPY, EUR/GBP, AUD/NZD, EUR/AUD, EUR/CAD, EUR/CHF, EUR/NOK, EUR/NZD, EUR/SEK, GBP/AUD, GBP/CHF, GBP/CAD, GBP/NZD, CAD/JPY, CAD/CHF, CHF/JPY, AUD/CAD, AUD/CHF, NZD/CAD, NZD/CHF, NZD/JPY, USD/NOK, USD/SEK, ZAR/JPY, SGD/JPY, TRY/JPY, CNH/JPY, HKD/JPY, NOK/JPY
Please be noted that following currency pairs are not allowed to be traded with Rakuten FX: EUR/TRY, USD/TRY, USD/MXN, USD/ZAR
Commission
No commission
Spread
| Currency Pair | Spread | Currency Pair | Spread |
| USD/JPY | 0.9 | EUR/USD | 0.9 |
| AUD/USD | 0.9 | NZD/USD | 1.4 |
| EUR/GBP | 1.3 | GBP/USD | 1.3 |
| EUR/JPY | 1.5 | GBP/JPY | 2.2 |
| GBP/AUD | 2.7 |
More details please visit here.
Trading hours
Summer time (EST)
Market Open: Monday 6:00am HKT
Market Close: Saturday 4:55am HKT
Daily Maintenance Hour: Tuesday to Saturday, 4.55am – 5:10am HKT
Winter time (EST)
Market Open: Monday 6:00am HKT
Market Close: Saturday 5:55am HKT
Daily Maintenance Hour: Tuesday to Saturday, 5:55 am – 6:10 am HKT
Order types
7 popular order types
1. AS Streaming
2. AS SPEED (Only iSPEED)
3. Streaming
4. Leave Order (Stop Loss or Limit Order)
5. IFD
6. OCO
7. IFO
Margin calculation
Trade through Rakuten FX platform, the margin calculation (except 5 exotic pairs) is as below:
| Margin Requirement | Margin Status | Description |
| 5% | 100% | “Initial Margin Warning” will be issued, if the margin status falls to or below 100%. No new open position will be allowed. |
| 3% | 60% | “Margin Call Warning” will be issued, if the margin status falls to or below 60%. Unless margin status is recovered before the deadline specified in the Margin Call email, all of your open positions will be closed. |
| 2% | 40% | All of your open positions will be liquidated automatically, if the margin falls to or below 40%. |
5 exotic pairs are USD/NOK, EUR/NOK, USD/SEK, EUR/SEK, USD/CNH. See full margin calculation.
Rollover
Rollover credit or debit amount of your open position(s) will be reflected in unrealized rollover/ balance of your account after the maintenance hours.
Details for the rollover credit and debit amount, please visit here.
| ^ | Rakuten Securities was ranked as the world’s fifth largest retail forex broker by volume in August 2017 from Finance Magnates. |
| Ŧ | Only available for clients who hold a Rakuten FX account. |
| ¤ | Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads. |
| ɞ | Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017. |
| § | Rakuten Securities HK offers Trading Station platform through its partner FXCM. |
| ※ | Commission is charged per trade side on both open trade(s) and close trade(s). All commission fees may be subject to change from time to time without prior notice. Please always refer to the most updated Schedule of Standard Fees and Charges. |
| ʊ | MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012. |
To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.
When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.
Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195
(852) 2119-0116 
(852) 6547-2442 
info@sec.rakuten.com.hk 
