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FAQ

MT4 is available in both Windows & MacOS (Desktop & Mobile Versions). For Desktop Version you can download from our website, for Mobile Version please download from App Store (for iOS users) or Google Store (for Android users).

Once your account is approved, you will receive an e-mail confirmation with your MT4 application login credentials. To log in, go to “File” > “Login to Trade Account”. Enter your user ID and password and click the drop-down list to choose “RakutenSecuritiesHK-Live”.

Please check out the video here (Only Chinese version is available) or refer to below GIF image:

In the “Market Watch” section, double click on your desired currency pair for the order window to appear. Enter the Volume (lot size) and click either “Sell” or “Buy” for an instant order. For a “Pending Order”, enter the type of order and the desired price. “Stop Loss” and “Take Profit” values may be entered if desired. Finally, click “Place” to submit your order.

In the “Trade” section, locate the open order, right click on it and select “Modify or Delete Order”. Once the order window appears, enter values for the “Take Profit” and “Stop-Loss” and click “Modify”. Please note that greyed out fields cannot be changed.

“No connection” – Please check your firewall/anti-virus setting and add MT4 platform as an exemption or turn off anti-virus/firewall. Also, please ensure you are connected to the internet.

“Invalid Account” – Please refer to the e-mail with your MT4 application login credentials and make sure you entered the correct account number and password. In addition, please ensure you have chosen the correct server name: RakutenSecuritiesHK-Live.

Left click on the currency pair you require in the market watch and drag it into one of the blank charts. Alternatively, right click any currency pair and select “Chart Window”.

The chart time can’t be changed on MT4. It is set to GMT + 2 or GMT + 3 (GMT+3 during Daylight Saving Time.)

Locate the “Terminal” section in MT4 then click on the “Account History” tab. Right click on any field and choose the time period for the report. Right click again and choose “Save as Report” or “Save as Detailed Report” to save the file to your desired location. The report will then appear in your default browser.

After MT4 Mobile (IOS/Android) installation, enter your login name and password and make sure you are connected to the server “RakutenSecuritiesHK-Live”.

The Rakuten Securities HK MT4 Mobile Platform has access to all the functionalities of the desktop application. As such, you can manage your Forex trades easily from your mobile device.

^ Rakuten Securities was ranked as the world’s fourth largest retail forex broker by volume in Q3 2020 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten Group, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195

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