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Trading Information

Before start trading with Trading Station platform, please make sure you understand fully the trading hours, margin calculation, rollover interest and trading desk support.

Trading Hour

Summer time (EST)

Open: Monday 5:00am - 5:15am HKT
Close: Saturday 4:55am HKT
[Subject to available liquidity. Orders placed prior may be filled until 5am HKT]

Winter time (EST)

Open: Monday 6:00am - 6:15am HKT
Close: Saturday 5:55am HKT
[Subject to available liquidity. Orders placed prior may be filled until 6am HKT]

Margin Calculation

Trade through Trading Station platform, the margin calculation as below:


Minimum Margin Requirement calculates the margin requirement based on 5% of gross principal value within 50-100 points of the current market value. Maintenance Margin Requirement (MMR) value is posted in the "simple dealing rates" window on the Trading Station§ and is recalculated from time to time in order to reflect current market conditions. Under normal market conditions, MMR will be recalculated at approximately 8 am HKT each day.

Buy EUR/USD in 30 lots (30,000)
Example 1: USD-Denominated Account, Initial Margin: US$65.6

Initial Margin: US$65.5 x 30 (for 30 lots)=US$1,965
Maintenance Margin: US$65.5 x 3/5 x 30 (for 30 lots)=US$1,179
Liquidation Margin: US$65.5 x 2/5 x 30 (for 30 lots)=US$786

Example 2: HKD-Denominated Account, Initial Margin: HK$509.5
Initial Margin: HK$509.5 x 30 (for 30 lots)=HK$15,285
Maintenance Margin: HK$509.5 x 3/5 x 30 (for 30 lots)=HK$9,171
Liquidation Margin: HK$509.5 x 2/5 x 30 (for 30 lots)=HK$6,114

Timing of Rollover

Rollover credit or debit amount of your open position(s) will be reflected in your account balance in the next trading day, within an hour after market open.

Trading Station Rollover Schedule

Phone Dealing

When trading over the telephone, clients receive the same quotes available via the Trading Station. Rakuten Securities HK maintains telephone lines exclusively for dealing and has sufficient capacity to handle all client transactions over the telephone during phone dealing services hours. There is no additional fee to trade over the telephone.

Phone: (852) 2119-0118
Phone Dealing Services Hours: Monday – Friday, 8:00 am - 11:59 pm, HKT

WHEN IS IT APPROPRIATE TO CALL THE TRADING PHONE NUMBER?

All Rakuten Securities HK clients are encouraged to call the trading desk under the following conditions:


For any other inquiries that are not trade related, please call Rakuten Securities HK's client support staff, to assist you at (852) 2119-0116.
Client support service hours are Monday – Friday, 8:00 am HKT - 11:59 pm HKT

WHAT IF THE TRADE WAS EXECUTED INCORRECTLY?

If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.

SECURITY

Rakuten Securities HK utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. Rakuten Securities HK employs backup systems and contingency plans to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our backup files. All orders are GTC (Good Till Cancel) by default.


 

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