Notice: We recently discovered our representatives Photo has been misappropriated. Rakuten Securities Hong Kong reiterates that our official contact methods are by phone, WhatsApp and Email disclosed on our website. We do not assume any responsibility for the loss caused by any person contact you other than the methods disclosed on our website. Should you have any enquiries, please contact us at (852) 2119-0116. Due to the Coronavirus situation and market sentiment, please be alert of the forex market fluctuation before deciding your next move on trading. For Rakuten FX clients, the variable spread is temporarily effective due to unusual market volatility. [Important] Uncertain situation in Turkish Lira (TRY) has led to excessively low liquidity and extremely wide spread on its related currency pairs. Their price update might stop at any time. We will stop accepting new open position and only accept close position, effective immediately until further notice. We strongly recommend you to pay special attention to relevant positions you are holding currently as well as funds in your trading accounts to avoid any unexpected liquidation.
 

Transfer Funds with FPS


The Faster Payment System (FPS) was launched in September 2018 by the Hong Kong Monetary Authority (HKMA). With FPS, you may now make instant payments to us in Hong Kong Dollar. The FPS enables you to make round-the-clock payment anytime and anywhere, across different banks. You can register FPS through your bank with a mobile number or email address and transfer funds to us instantly.

MAJOR BENEFITS OF USING FPS

Immediate fund transfer
24/7 anywhere
24/7 anywhere

HOW TO DEPOSIT MONEY TO RAKUTEN SECURITIES HONG KONG LTD.?


You may deposit to us via Faster Payment System (FPS) by your personal/business e-banking.
1. Login to your e-banking and select FPS as the payment method.
2. Enter Rakuten Securities Hong Kong’s FPS ID (8122301) and other relevant information required by the system.
3. Verify the transaction details and click “Confirm” to complete the transaction.
4. Provide the transaction receipt to Rakuten Securities Hong Kong via email admin@sec.rakuten.com.hk,or fax to (852) 2119-0117。

POINTS TO NOTE


1. For detailed steps on how to use FPS, please contact your bank directly.
2. After funding by FPS, please send the deposit receipt to us via email (admin@sec.rakuten.com.hk), or fax to (852) 2119-0117. The deposit receipt should clearly show the transaction date/time, sending bank’s account number, receiving bank’s account number, amount and transaction reference.
3. You may transfer funds on a round-the-clock basis, however, please note that the time of deposit processing is between 9:00am to 4:30pm (HKT), Monday to Friday (excluding Hong Kong public holidays). If we receive your funds and transaction number during this time, the deposit will be processed within 1 business day.

For more information on making payments to us via FPS, please visit //www.sec.rakuten.com.hk/en/trading-accounts/deposit-funds.

If you have any enquiries, please contact us from Monday to Friday 08:00 AM to 11:59 PM through below means:

致电 (852) 2119-0116
Call us at (852) 2119-0116
电邮至 info@sec.rakuten.com.hk
Email us at info@sec.rakuten.com.hk
WhatsApp (852) 6547-2442
WhatsApp (852) 6547-2442
^ Rakuten Securities was ranked as the world’s fifth largest retail forex broker by volume in August 2017 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
§ Rakuten Securities HK offers Trading Station platform through its partner FXCM.
※ Commission is charged per trade side on both open trade(s) and close trade(s). All commission fees may be subject to change from time to time without prior notice. Please always refer to the most updated Schedule of Standard Fees and Charges.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195