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Customer Relations Manager (Sales)

Job highlight:
• 5-day work, training provided
• Various activities for business development
• Medical benefits and performance bonus

 

Key Responsibilities:
• Build and implement the plans of sales strategies and initiatives to optimize the business result
• Manage the team administrative tasks (e.g. delegate tasks to team members, create working schedule, etc.).
• Support the daily operations for handling enquiries from customers in professional manner
• Build the relationship with customers by phone calls, instant messaging, social media, etc. analyzing the potential customers and provide suitable services
• Perform AML/KYC checks on each customer to meet the regulatory requirements
• Achieve the company goal by collaboration with different parties
• Suggest training programs and techniques in order to perform the job efficiently and smoothly
• Ad-hoc projects as assigned.

 

Experience & Skills:
• Degree holder with Major in Finance, Economic or Accounting is preferable
• Experience in Finance / Banking / Customer Service industry and Licensed with SFC
• At least 5 years of relevant industry experience and 2 years of proven track record of effective management
• Interpersonal and customer service skills in English, Cantonese and Mandarin; trading platform and technical issues-handling experience are advantageous
• Sales driven, accuracy, ability to multi-task and work under pressure
• PC knowledge, MS Office, and Chinese word-processing
• Independent, initiative, responsible, team player and customer-oriented

 

Career Development and Opportunities:
Gain the leadership skills, motivate yourself and the teams toward achieving goals, potential to thrive in managerial positions and senior roles

# The total accumulated number of accounts opened with Rakuten Securities was 8 million, as of 20 June 2022. Please click here for details.
^ Rakuten Securities was ranked as the world’s fourth largest retail forex broker by volume in Q3 2020 from Finance Magnates.
Ŧ Only available for clients who hold a Rakuten FX account.
¤ Fixed spreads are offered in Rakuten FX account during at least 95% of the time of the monthly core-time trading period (8am to 2am HKT of every trading day). However it is not guaranteed and it shall not apply to the extreme markets circumstances, include but not limit to low liquidity, high volatility, news events and public holidays. During extreme markets circumstances, spreads may widen beyond the offered spreads. Please always refer to the trading platforms for the most updated spreads.
ɞ Order execution rate is calculated based on the AS Streaming and Streaming trading orders in 10k or less order size with lower than 1 pip slippage setting in which were executed during the period between Jan 1 to Nov 1, 2017.
ʊ MARKETSPEED FX platform is the winner of “Online Forex Trading Platform” by Good Design Award in 2012.

To safeguard your trading account(s), you are highly recommended to set a strong password and change it regularly.

When executing customers’ trades, Rakuten Securities HK can be compensated in several ways, which include, but are not limited to: charging fixed lot-based commissions at the open and close of a trade, adding a markup to the spreads, acting as a counterparty in the transactions. As a result, Rakuten Securities HK’s interests may be in conflict with yours.

Rakuten Securities Hong Kong Limited (“Rakuten Securities HK” SFC CE Number: AIM232) is a wholly owned subsidiary of Rakuten Securities, Inc. (*) Rakuten Securities, Inc., one of the major online brokers in Japan, founded in 1999, is a subsidiary of Rakuten Group, Inc. (TOKYO: 4755).
The risk of loss in leveraged foreign exchange trading can be substantial. You may not be suitable as you may sustain losses in excess of your initial margin funds. Leverage can work against you. Placing contingent orders, such as “stop-loss” or “stop-limit” orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional margin funds. If the required funds are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account. You should therefore carefully consider whether such trading is suitable in light of your own financial position and investment objectives. Do not speculate with capital that you cannot afford to lose. If you decide to trade products offered by Rakuten Securities HK, you must read and understand the information and disclosure provided by Rakuten Securities HK. Rakuten Securities HK may provide general commentary which is not intended as investment advice and must not be construed as such. Seek advice from a separate financial advisor. Rakuten Securities HK and Rakuten Group assumes no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items contained within these materials. Read and understand the Terms and Conditions on Rakuten Securities HK’s website prior to taking further action.
Information Security on Internet: To protect your privacy, do not access your trading account via public or shared computer or save your password locally in any computer or mobile device after logging in. Rakuten Securities HK will never ask you to send any of your personal information such as account number and password to us directly via e-mails.
(*)Company Registration ID (in Japan): Kanto Local Finance Bureau (Financial Instruments Firms) No.195

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